German Customer Support Specialist In Portugal

4 semanas atrás

Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Advance Your Career with Us
We're searching for an enthusiastic Customer Support Specialist to join our innovative and energetic team.
If you're adaptable, friendly, and excel in a fast-paced environment, this role is made for you
Role Overview:  As a Customer Support Specialist, you will manage customer inquiries through phone, chat, email, and social media, tackling account, technical, and financial questions.
Your efforts will contribute to greater customer satisfaction and support ongoing improvements to our operations.
Key Responsibilities: Deliver exceptional support via phone, chat, email, and social mediaResolve account setup, verification, login issues, financial queries, and technical concernsServe as a trusted advisor, particularly for clients in the sports sectorRespond promptly to customer inquiries, feedback, and issuesFoster strong client relationships through clear, effective communicationEnsure service excellence while adhering to company policiesPropose process enhancements to improve the overall customer experience Requirements: Fluent in German (C2 level)Fluent in English (B2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsTransportation Support: Assisting with commuting costsHealth & Life Insurance: Comprehensive protection for your well-beingRemote Work: Enjoy the flexibility of working from home Ready to take the next step in your customer support journey?
Apply today—we can't wait to meet you

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