Resolve Customer Support Service-Center

2 semanas atrás


Lisboa, Lisboa, Portugal Worten Tempo inteiro

.Worten, marca de retalho de eletrónica da Sonae, somos, no nosso ADN, uma empresa digital, com lojas físicas e um toque humano e líderes de mercado na nossa área de negócio.
Temos como missão levar o melhor da tecnologia (e não só) a todos os consumidores.
Com o maior site de e-commerce do País e mais de 240 lojas em Portugal e Espanha, continuamos sempre próximos dos clientes, disponibilizando preços baixos, atendimento personalizado, variedade de produtos e também de serviços, com vista a corresponder às suas necessidades e expectativas.
Sempre A Direção Technical Operations promove a liderança dos serviços de eletrónica, eletrodomésticos e todos os serviços para casa, contribuindo para a fidelização dos clientes e para a diferenciação da proposta de valor da empresa.
No Technical Service Center dedicamo-nos à intervenção técnica de equipamentos eletrónicos, provenientes das lojas.
A nossa equipa especializada responde às necessidades dos clientes, utilizando as mais recentes tecnologias e ferramentas de reparação.
Na Worten promovemos uma cultura de inovação, diversidade, partilha, transparência e trabalho em equipa porque acreditamos que desta forma atingimos melhores resultados O teu dia-a-dia:- Realizar contatos telefónicos, mensagem e correio eletrónico para Clientes individuais; ; - Prestar informações sobre bens de consumo eletrónico, serviços (instalações, configurações, etc.)
e produtos acessórios (seguros, garantias, etc.
); ; - Efetuar o Atendimento Telefónico ao Cliente ou Potencial Cliente; ; - Contactar com vários intervenientes (reparadores, lojas e fornecedores); ; - Apresentar via telefónica de orçamentos sobre reparações de bens de consumo eletrónico; ; - Identificação de problemas/dúvidas/reclamações e o seu tratamento dentro das orientações da empresa; ; - Identificar falhas e propor ações de melhoria; ; - Produção de relatórios inerentes às funções.
; O que procuramos:- Formação académica de 9.O ano (mínimo) ou Secundário; ; - Domínio de Word, Excel e outras ferramentas do Office; ; - Valorizada experiência relevante na atividade de atendimento ao cliente ou Contact Center, especialmente pós-venda e/ou retalho; ; - Forte orientação para as tarefas e cliente; ; - Atitude dinâmica, pró-ativa, senso de urgência, comprometido e dinâmico (capacidade de se adaptar à mudança); ; - Boa capacidade de comunicação e argumentação com o cliente; ; - Capacidade de análise, comunicação e para estabelecer relações interpessoais



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