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Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.The Head of Credit Service Line is a key member of the GBS Leadership Team, with joint responsibility for the leadership of GBS organization. The position is strongly linked with the Finance Function of the Syensqo Group. The job holder will be part of the Finance Leadership Team in addition to the GBS Leadership team.The Head of Credit Service Line will be responsible for a direct team of global senior managers and overall leadership of ~60 people worldwide. The Credit Service Line is accountable for the performance, user satisfaction & compliance of the following scope:Credit ManagementCash collectionAccounts receivableThis is one of four global services who are designing and implementing end to end services & solutions as Head of Service Line. Heads of Service Line can effectively cross-collaborate with multiple stakeholders to define the current and future state of Syensqo processes, identifying issues and risks, suggesting mitigation strategies and supporting technology solutions.This position will be instrumental in implementing the new Credit Service organization and in the design of the next step of transformation towards the full end-to-end process of Order to Cash, while leveraging new digital opportunities.Performance objectives:World class Credit Process operations in terms of cost/resource optimisationWorld class automation levels vs industry benchmarksTalent development & capability buildingInnovation across service scopeJointly deliver on the GBS objectives through collaboration and synergies across the functional areasKey Responsibilities and General Accountabilities:As Group Service ownerOwn, define and drive the implementation of standard services and systemsPlay an active role in the process process governance, the definition of the respective functional process and translate strategy into tactical plansSupport the selection of tools, technologies and systems according to architectural requirements and demands with the use of fact-based negotiationsOversee the design, development and implementation of process standardization, harmonization, automation, RPA, AIEnable change management through design and delivery of prototype tools, with other functions and streams to be used in operations accordinglyProvide comprehensive expertise for the service areas in line with latest trends in process and technology for operational and local teamsAs Service Delivery managerDrive GBS priorities and KPI's and relevant elements of GBS roadmapLeverage existing and innovative technologies and identify digital trends to increase and improve performance and compliance and support growthDefine, develop and implement the vision and strategy for the Service Area in GBS in line with Global GBS strategyTake ownership of work quality of the team to ensure stable operations as well as a smooth transition of the activities into the delivery centersDeliver services in accordance with established standard processesAssure compliance to the rules and the global compliance requirements accordingly with the level of accuracy defined with the BSA (SLAs)Drive operational productivity and efficiency by providing clear and focused directionManage the relationship with key users of the processes, understanding user needs and requirements to continuously improve user experienceContinuously look for user feedback in order to improve the overall service qualityAs Team managerLead multi-location global operations teams responsible for the end-to-end process executionDevelop exceptional relationships and strong lines of communication across functions and markets leaders, to allow for effective, on-going collaboration and successful execution of deliverablesBe a role model, lead and coach the GBS team by being a developmental leader, looking for continuously to improve itself/himself/herselfBuild and lead a focused and resilient team, own and drive team's developmentLead, motivate and develop a diverse team of managers and/or experts who lead medium – large sized projects and/or teams with the respective profound process and technical knowledge focusing on the customers experience, implement results and ensure sustainability of solution and teamAttract, retain and develop talent within your Service Line, together with the corresponding BSA and the remaining GBS Leadership team.As transformation championBe the single point of contact for transformation needs of leaders and provide ongoing communication to sponsors, owners and key stakeholders, to ensure awareness and understanding of objectives, progress and status, in a timely mannerPossess a deep understanding of the technical/business aspects of the transformations in order to effectively manage deliverables and resourcesUse industry and market benchmarks to identify areas for continuous improvementBe highly empathetic to the human side of change and know how to get the broader community onboard with the changes you want to implementAs a GBS leaderJointly own the GBS Strategy and the corresponding transformation roadmapTogether with the GBS leadership team, actively look for synergies across service lines in order to improve performanceJointly own the GBS budgetExperience, skills and behavioursExperience of building and transforming services in a Global Shared Service management environment, including change management, digitisation, automationStrong experience in Credit processes and service deliveryIn depth understanding of a Global Business Services and end-to-end Order To Cash processesExperience in process design and process mapping, ideally within Shared ServicesSet high expectation for services level, drive to continually improve innovative and creative within the strategic mindset of extending the coverage of a shared serviceDegree in Finance, Management, Business Administration or related areas, or equivalent combinations of educationsMinimum of 10-15 years of relevant work experience in Credit and Order to Cash functionStrong understanding & knowledge of regional and global market landscapeTeam, project and process management experienceStrong leadership inspiring team to look at things differently, embark them in a new visionEmbrace stakeholders in the improvement journey leveraging communication skillsDelivery focusedAbility to provide a clear framework for performance to direct reports/project teamAbility to coach, guide and manage a teamExperience in coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritizing demandVision and capability to define guidelines for solution build and deliveryExperience in designing for and improving process quality, process review and compliancePro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindsetAbility to be self-directed while working under tight deadlinesAbility to work in a fast-paced environment with different international culturesStrong communication (both written and verbal) and facilitation skills (medium and large groups) especially when interacting with different areas of businessBe a self aware leader, looking for for further self-improvement areas#J-18808-Ljbffr
