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Customer Service Technical Coordinator

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.Customer Service Technical Coordinator page is loaded Customer Service Technical Coordinator Apply locations ESP - Barcelona time type Full time posted on Posted Today job requisition id R0042376 #Bethedifference Si marcar la diferencia es importante para ti, entonces, tú nos importas Únete a nosotros y forma parte de una empresa tecnológica que, cada día, marca la diferencia. Somos innovadores y causamos impacto proporcionando soluciones de software e información en los momentos que más importan. En Wolters Kluwer, somos líderes en el mercado en servicios y soluciones de información. Ayudamos a profesionales de finanzas, contabilidad y empresas de todos los tamaños a aumentar su productividad, consiguiendo mejores resultados gracias a nuestros flujos de trabajo optimizados a través de la tecnología y guiados por nuestra amplia experiencia en el sector. Actualmente buscamos una persona para cubrir el rol de Customer Service Technical Coordinator para unirse a nuestro equipo de Implant Services. ¿Te atrae participar en la gestión del cambio de nuestros clientes? ¿Te motiva trabajar colaborativamente, gestionar la implantación de nuestras soluciones y ser parte activa en el éxito de nuestros servicios? Te proponemos incorporarte al equipo Implant Services como Implant Services Technician en el área Laboral, de la unidad Consulting & Services Funciones del puesto: Ejecución del plan de implantación de los diferentes servicios Implanta: migración de datos, fusión de despachos, optimización de base de datos, puesta en marcha del entorno de aplicaciones a3asesor|nom y a3innuva| nomina, generando así un calendario de puesta en marcha de las soluciones adquiridas por el cliente. Asesorar al cliente en la optimización de procesos a partir de una puesta en marcha eficaz. Servicio de soporte telefónico con el objetivo de resolver consultas sobre el manejo de las soluciones y capacitar al cliente en el uso de los productos durante los tres primeros meses Seguimiento del proyecto de implantación, análisis de información, resolución de incidencias, cumplimiento de plazos de entrega, uso de las herramientas de control de proyectos, feedback al cliente sobre la evolución del proyecto, envío de encuestas y realización del informe de cierre después de cada servicio. Identificar oportunidades de negocio en los clientes (oportunidad de formación, desarrollo, traspaso, o adquisición de nuevos productos). Transferir a otros departamentos o al responsable del servicio Implanta, las carencias en los servicios de puesta en marcha, inquietudes o quejas del cliente detectadas durante el seguimiento de los seis meses personalizados de posventa. Y, en general, cualquier otra función necesaria para garantizar la Calidad y fidelización ofrecida a los clientes. Habilidades y requisitos: Titulado Medio o Superior, preferiblemente entorno a la especialización laboral. Alto conocimientos en materia laboral