Senior Technical Program Manager

2 meses atrás

Lisboa, Portugal Pagerduty Tempo inteiro

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc.) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects

This role is expected to come into our Lisbon office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian

Candidates must be willing to adjust their working hours to accommodate some Pacific Time/West Coast hours to collaborate effectively with our US-based teams. The hours for this role will be 12pm-8pm GMT.

Key Responsibilities:

Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery

Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems

Anticipate bottlenecks, providing escalation management and making tradeoffs

Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams

Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.

Collaborate closely with cross functional partners to drive iterative process improvements

Leverage tools and processes to improve productivity in support of the program

Communicate successes, schedules, priorities, issues and overall program health to all levels in the company

Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program

Drive program alignment on present and future outcomes that support company's strategy

Manage program financials related to capitalization

Manage procurement processes related to the initiative

Creation and distribution of impactful automated reporting

Basic qualifications:

6+ years of experience in Technical Program Management

Experience running security & IT, data programs, business applications, or any related technical programs

Experience doing department roadmap planning & reporting

Ability to work primary hours of 12pm-8pm GMT

Preferred qualifications:

Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)

Monday.com experience

Confidence leading and influencing

Experience with financial systems

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include:

Competitive salary

Comprehensive benefits package from day one

Flexible work arrangements

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

Paid volunteer time off - 20 hours per year

Company-wide hack weeks

Mental wellness programs

Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ****** and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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