It Change Management Process Manager

3 semanas atrás


Porto, Portugal Kantar Tempo inteiro

.We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere. Job Details Are you ready to take your career to the next level and make a significant impact on a global scale? Look no further than this exciting opportunity as an IT Change Management Process Manager at Kantar At Kantar, we are committed to delivering world-class solutions to our clients and driving positive change in the market research industry. As an IT Change Management Process Manager, you will play a critical role in leading and ensuring the flawless process execution of IT Change within our IT estate. You will have the opportunity to work with individuals who demonstrate exceptional work behaviours and be at the forefront of driving innovation and excellence. With your in-depth knowledge across all ITIL Service Management processes you will contribute and lead across all other Service Management process functions as required. Responsibilities: Lead and develop a team of internal and external process analysts to maximize value, efficiency and effectiveness of IT change management and Service Management processes. Develop and implement IT change management strategies and plans to support the successful adoption of new IT initiatives. Collaborate with cross-functional teams to identify, analyse, and prioritize potential risks and challenges associated with change. Develop and implement training programs to empower employees with the essential skills to adapt to change and enhance productivity. Develop and update documentation for IT change management processes and effective approaches. Monitor and evaluate the effectiveness of change management activities, making and implementing recommendations for continuous improvement. Ensure strict adherence to change management policies and procedures. Requirements: Bachelor's degree in information technology or a related field, or equivalent experience. ITIL Practitioner Level – In one or more relevant ITIL disciplines - Mandatory. ITIL Expert Level – Preferred (V3 Expert or V Managing Professional). Excellent leadership skills, managing and developing individuals both internal and within an external matrix management model. Proven experience implementing ITIL best practices. Sound knowledge of Incident, Problem and Change Management practices and related ITSM processes. Experience of strategic and operational leadership, leading ITIL operational teams or implementing ITIL related projects



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