Game Support Advisor With Hebrew
Há 2 dias
Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support Location: Santos, 1200-109 Lisbon, Portugal
Working Hours: Full-time (40h/week) | Sunday – Thursday | 07:30 – 16:30
Contract: Unfixed-term contract
Probation Period: 30 Days
About our client:Our client is a global leader in interactive and digital entertainment. Now, we're looking for passionate and customer-focused professionals to join their Game Support Advisor Team.
What You'll Do: Handle customer inquiries efficiently across different channels within the given timescales.
Develop and maintain in-depth technical knowledge of the products and services.
Manage and log all calls accurately following company procedures.
Handle correspondence as required/requested.
Update job-related administrative forms and documentation.
Recognize when to escalate complex queries to another department or senior staff.
What You Need: Fluent Hebrew & English (written & spoken).
Strong problem-solving and customer service skills.
Experience in tech support or gaming-related roles is a plus
Ability to work independently while collaborating with a global team.
Compensation & Benefits: Gross Monthly Salary: €870
Technical Complement: €50
Language Complement: €400
Signing Bonus: €1,500 (€500 in the first month + €200/month until reaching €1,500)
Holiday Bonus: €110
Christmas Bonus: €110
Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)
Medical & Dental Insurance: Included after 6 months of contract
Annual Leave: 22 business days (as per Portuguese law)
Public Holidays: Compensation provided for working on Portuguese public holidays
? Relocation Package: Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)
Up to €400/month for accommodation (for the first 12 months, reimbursed monthly)
Accommodation Support: Personalized assistance with temporary & permanent housing
Support varies depending on residence area when applying.
Required Documents: Criminal Record (Home/National) Reference Letters (covering last 3 years of employment) High School Diploma / University Degree (if applicable) Identification (Passport or Citizen Card) Social Security Number (National and/or Portuguese) Proof of Address (National and/or Portuguese) Portuguese Tax Number (NIF) Portuguese Bank Account Details (NIB) Start Date: Contract starts on your first day of training (fully paid by our client).
For Non-Portuguese Citizens:
We assist with all required Portuguese documentation on your first day.
Interested? Apply today or reach out with any questions
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