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German Customer Advisor For A Concierge Company
5 meses atrás
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German Customer Advisor for a Concierge company - Lisbon, Portugal Do you want to work with a worldwide leader in concierge and loyalty services company?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you Your future project: join our German Customer Support team.
Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).
As a customer service specialist in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center managementComplete daily tasks as allocated in an efficient and timely mannerMaintain accuracy and security of customer information on the databaseIdentify and escalate issues appropriatelyCompose thoughtful and accurate messages or customize prepared responses to customer emailsResearch information and solve problems using available resourcesMonitor and control numerous concurrent tasks in tandemProactively and independently work to meet targets and goalsTo succeed in the role, you will need to have:
Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsCourtesy, active listening, availability and personalized follow-up Customer-oriented, willingness to provide personalized care Have attention to detail and quality of service: thoroughness, precision, reliabilityPeople-oriented, value-added interpersonal skillsUse of Office and CRM tools Life experience to apply to managing situationsEarly adopter of technologyMakes the customers feel confident that their needs are being metDependable, reliable and able to perform duties with minimum supervisionAbility to interact positively with peers and supervisorsMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)Signing bonusRelocation packageCompetitive wagesPaid professional trainingPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today Watch this video to get a sneak peak of the job in action Job Segment: CRM, Relationship Manager, Database, Technology, Customer Service
Provider
Description
Enabled
SAP as service provider
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Provider
Description
Enabled
Google Analytics 4
A web analytics service that tracks and reports website traffic.
An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users.
Google AdSense
Tracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up.
LinkedIn Insight
Provides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users.
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