German Speaking Customer Advisor
Há 1 mês
We are seeking a highly motivated and customer-focused individual to join our team as a German Speaking Customer Advisor. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Handle inbound customer queries via phone, email, and chat
- Provide clear and accurate information on our cruise packages, itineraries, and ship details
- Guide customers through the booking process and assist with pre- and post-booking needs
- Manage bookings, including modifications, upgrades, and cancellations
- Cross-sell and upsell additional services to enhance the customer experience
- Resolve customer issues in a professional and timely manner
Requirements:
- Native-level or fluent German speaker (C1 level or above)
- Strong communication skills in both spoken and written German
- Strong command of English for communication with internal teams
- Prior experience in customer service, hospitality, or a similar field is advantageous but not required
- Excellent interpersonal skills and ability to handle customer inquiries and resolve issues in a friendly and effective manner
What We Offer:
- Remote work opportunity with the flexibility to work from home anywhere within Portugal
- Professional development and continuous learning opportunities
- Health and life insurance coverage
- Exciting industry with opportunities for career growth and development
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