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Team Lead (m/f/d) - Technical Support Lisbon, Portugal Customer Experience Full-time About UsAnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions.
Today, AnyDesk builds a platform technology to reinvent the internet.Join us in shaping the future of software technology
What we are looking for:To support us on our mission, we are looking for a talented and highly ambitious Team Lead for our Technical Support Team.
As a Team Lead Technical Support at AnyDesk, you will be responsible for overseeing a team of Technical Support Associates, ensuring they provide exceptional technical assistance for our remote access software.
You will focus on managing team performance, responding to escalated technical inquiries and requests, troubleshooting complex technical issues, and ensuring timely solutions to maintain high levels of customer satisfaction.You will work in an international environment to achieve common goals and objectives.
This is an excellent opportunity for someone who has experience in technical support management and is passionate about leading a team to deliver exceptional service to customers.
If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.
Lead and manage a team of Technical Support Associates, providing guidance and supportAct as the primary escalation point for technical issues and support customers throughout their technical journeyEnsure optimal adoption, scaling, and overall customer satisfaction/loyalty across the teamHelp identify improvement potential of existing processes and recreating themCollaborate within and outside of your team to support broader business objectivesDevelop best practices for recurring technical problems, together with your team Basic Qualifications: Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal Proven track record of building and maintaining strong technical relationships with clients, ensuring their needs are met and expectations exceededSkilled in proactive communication, conflict resolution, and technical customer advocacyPrevious work experience in a technical support role, ideally in a customer contact-centred environmentIn-depth knowledge in different operating systems (Windows, macOS, Linux, Android, iOS)Fluency in English is mandatory, any further languages are a plus Preferred Skills and Experience: Excellent problem-solving skills, hands-on mentality, and a positive attitude towards challengesExperience in developing and executing strategic plans to optimize technical support initiatives, foster relationships, and maximize customer lifetime valueDemonstrated ability to identify inefficiencies and implement process improvements to enhance operational efficiency and customer satisfactionExperience in leading and managing a technical support team, with a focus on customer successPossess a deep understanding of both American (NORAM and LATAM) and German business cultures, enabling effective communication and collaboration across diverse teams and stakeholdersCross-cultural competence and the ability to work effectively across different cultural contexts are important qualities for the roleStrong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams What we offer: Flexible working hoursPotential for personal and professional developmentA fun, creative and supportive teamBe part of a fast growing company with a lot of opportunity for advancement
