Delivery Manager
4 semanas atrás
Human Resources | Talent Recruiter | Talent & Human Developer | Talent Sourcer | Talent Acquisition Want to join an international learning company, committed to supporting you in your professional development and in your personal projects? A human-centric company that is all about technology, aligning with the state-of-the-art methodology that makes us dynamic with a great environment to work.
Anywhere we are, our teams are focused on helping our customers to create value and address their strategic challenges by providing them with technological expertise and sectoral experience. Be part of this awesome opportunity to join our high-performance team Apside Portugal is a subsidiary of Apside Groupe, one of the biggest independent IT/Digital Service companies in Europe.
Position : We are looking for a Delivery Manager to join our team on exciting and challenging client engagements.
Scope Working with Apside Global Delivery Manager (GDM), the Aveiro Delivery Manager (DM) has dual responsibility for managing and implementing customer projects. The DM is responsible for the service delivery tasks of a set of predefined customers and/or a portfolio of activities for a particular customer, which includes customer satisfaction, project governance and project accounting.
Key responsabilities : Support, coach and mentor project managers in project delivery, management and governance as required.
Create a clear matrix of roles and responsibilities to define them within the project structure.
Project governance Define key performance indicators (KPI) with the project manager and customer.
Set up a feedback mechanism to capture customer satisfaction and share feedback.
Manage any issues, sharing actions with the customer as well as reporting its progress.
Create a communication plan with the customer.
Implement a matrix of roles and responsibilities.
Project resources Ensure that the resources are assigned to the project.
Work to maximize remote team's deliverables, ensuring it's aligned with the customer's strategic needs.
Support and coach the project manager and/or the engagement manager.
Resolve resources conflicts or performance issues that may arise.
Make sure that allocated resources are fully utilized and that their time is billable to the customer; discuss with the project manager or engagement manager tactics to avoid under-utilization.
Work to have the human resources allocation system up to date, including both current and pipeline projects.
Keep up-to-date forecasts for 2-month pipeline projects, including the value of the local vs. remote ratio.
Project accounting Monitor and report the project budget to the customer; keep track of current status and forecast future expenditure.
Ensure that all time is correctly recorded. In case of any missing time, quickly resolve and mitigate any disputes over billable/non-billable one.
Review the time spent and assess it to round up to the agreed billing rules. Evaluate non-billable time recorded on a project and review it appropriately.
Work so billing is completed on time according to internal financial processes.
Manage any billing anomalies from the customer side or as reported by the billing team.
Contribute to the performance assessment of team members.
Within our continuous service improvement, identify and lead initiatives to improve Apside's delivery process and strengthen our culture.
Client Management Work in collaboration with the GDM on a client account.
Provide support in pre-sales activities and monitor the project pipeline to anticipate future demands.
Define schedules for feedback and sharing, identify weaknesses and engage the customer.
Share new opportunities arisen with the GDM and build the pipeline for future projects.
Minimum of 5 years of experience in a Delivery Manager role in the technology field; Experienced with project management tools and methodologies; Good communication and financial experience in the context of project and service management; Awareness of the latest industry trends and technologies; Ability to develop project plans and timelines; Capable of coordinating and leading teams; Proactively identifing potential risks; Fluent spoken and written French is mandatory; Fluent spoken and written English is a plus. Requirement: Degree in computer science, business or equivalent professional experience Good reasons to join Apside? A start-up spirit with the stability of a large group, based on values such as transparency, team spirit, regular feedback and continuous learning, which promotes agility, teamwork and proximity. As Apside continues to expand its strong family of over 3000 consultants, we are looking for new talents to:
Coffee and varied snacks at your disposal, P articipate and animate our technical evenings, Join the Apside Academy (our free online training platform), Develop your network (Quarterly events, Afterwork, Integration evenings, Social Club ...). Our Expertise and Soft Skills support you at the heart of several professions: engineering in information systems and industrial, scientific, aeronautical, automotive and financial IT.
Our job offer :
Good working environment Young and dynamic team Health Insurance; Challenges and opportunities to grow personally with international clients Feedback&Coffee (regular feedback moments and career development model); Potential working contract at the end of the internship An online Academy managed by pedagogical engineers designed to think of you and your needs; Events and Teambuildings Do you want to give your career a new boost? What if you were the next to join the Apside adventure?
Follow Apside on social networks like LinkedIn () and Instagram (
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