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Cdm - Client Delivery Manager (M/F)
3 semanas atrás
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
CDM - Client Delivery Manager (m/F) - Hybrid / Lisbon
**Responsibilities**:
- As Client Delivery Manager (CDM) you will be responsible for the following tasks:
**o Owning and growing clients and act as the voice of the client.
***:
**o Accountable for entire client´s engagement and deliver as per contract scope and in line with customer expectations.
***:
**o Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
***:
**o Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
***:
**o Ensure seamless alignment across internal and external stakeholders.
***:
**o Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
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**o Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
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**o Support the positioning of additional ECS offerings and support contract renewal in alignment with sales and presales teams.
***:
**o Share knowledge across CDM community**:
**Requirements**:
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and client strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial
Personal Skills:
- Ability to work in an international organization
- Ability to manage her or him -self to solve complex problems
- Proactivity
- Team Player
We offer:
Salary setting based on demonstrated experience, working in a dynamic, young, internationally and growth-oriented environment with the support of a multidisciplinary team.
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