Service Delivery Associate- Tax
2 meses atrás
Service Delivery Associate- Tax Apply
Locations: Porto
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R18537
The purpose of the role is to manage the daily and recurring tax operation tasks at Oslo (ES-OSL) and Copenhagen (ES-CPH) and to contribute to sustainable development of services and applications based on clients and relevant authorities input.
Responsibilities and Main Tasks: Participate in supporting clients in Tax Reclaim area according to SLAs. Assist Client Services in responding to client customer inquiries in the use of tax products and services (e.g., tax reclaim). Contribute to secure the tax operations in ES-OSL and ES-CPH systems, including the resolution of any instability when it occurs. Contribute to ES-OSL and ES-CPH's products being developed in line with changes and expectations in the market by providing input to improvements, changes, and any instability in products and services to the relevant Product Owner and Product Manager. Participate in the development of future products and services in assisting development teams as needed, such as giving input for requirements and conducting tests. Support the automation and streamlining of internal processes. Authority: To carry out operations and customer assignments in the field of expertise within current procedures and instructions. To escalate customer requests and errors that cannot be resolved to the relevant Product Owner, Product Manager, or Head of Nordic Safekeeping Operations or that are not handled according to the relevant SLA. To escalate issues that pose significant risks to daily operations or key issues that are not prioritized within the teams to the head of department. Competency and Personal Requirements: Solid understanding of general principles of taxation. Experience with different areas of tax processing is a benefit (such as withholding tax, tax reclaim, annual reporting). Comprehensive knowledge of the end-to-end post-trade value chain. Understanding of the customer processes and needs within the relevant business area. Familiarity with the overall ENX Securities product portfolio and corresponding services and applications. Strong team player with excellent communication skills (written/oral). Minimum of 3 years of higher education (extensive work experience may compensate for lack of education). Euronext Values: Unity: We respect and value the people we work with, unified through a common purpose, embracing diversity and striving for inclusion. Integrity: We value transparency, communicate honestly, and share information openly; we act with integrity in everything we do. Agility: We act with a sense of urgency and decisiveness, are adaptable, responsive, and embrace change. Energy: We are positively driven to make a difference and challenge the status quo. Accountability: We deliver maximum value to our customers and stakeholders, taking ownership and being accountable for the outcome. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information: This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent adding more tasks or projects.
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