Consumer Engagement Services Trainer/Quality | English Speaker

3 semanas atrás

Lisboa, Portugal Nestlé Sa Tempo inteiro

.Consumer Engagement Services Trainer/Quality | English Speaker Position Snapshot Location: Lisbon, Portugal Full-time / Hybrid mode Fluent in English Position Summary The Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience. A day in the life of... Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management System to ensure training development and the accuracy of records Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback Assist the surveys related with Voice of Customer (VoC) program Repair and maintain quality to different types of documentation inside the department Participate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks What will make you successful Advanced knowledge in English Experience using help desk software and remote support tools Knowledge of CRM systems and social media/Community Management Previous knowledge on Consumer Handling (3-year experience - preferable) Strong communication skills Demonstrate excellence in 'change management' skills and learning agility High analytical skills and insightful Capable of problem-solving and handle stressful situations Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction Experienced in leading, training and coaching teams What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance

  • Consumer Engagement Services Trainer/Quality | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Trainer/Quality | English Speaker Position Snapshot Location: Lisbon, Portugal Full-time / Hybrid mode Fluent in EnglishPosition Summary The Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality | English Speaker Position Snapshot Location: Lisbon, Portugal Full-time / Hybrid mode Fluent in EnglishPosition Summary The Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Trainer/Quality | English SpeakerPosition SnapshotLocation: Lisbon, PortugalFull-time / Hybrid modeFluent in EnglishPosition SummaryThe Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    2 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode Fluent in English Position Summary The Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    2 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid modeFluent in English Position SummaryThe Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer...

  • Consumer Engagement Services Trainer/Quality

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Trainer/Quality (German Speaker) Position Snapshot Location: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / HybridPosition Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality | English SpeakerPosition Snapshot Location: Lisbon, PortugalFull-time / Hybrid modeFluent in EnglishPosition Summary The Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality | English SpeakerPosition SnapshotLocation: Lisbon, PortugalFull-time / Hybrid modeFluent in EnglishPosition SummaryThe Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to...

  • Consumer Engagement Services Trainer/Quality | English Speaker

    2 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid modeFluent in English Position Summary The Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer...

  • Consumer Engagement Services Trainer/Quality

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German Speaker) Position Snapshot Location: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / HybridPosition Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Trainer/Quality (German and French Speaker) Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Trainer/Quality (German and French Speaker)Position SnapshotGerman and French Native/Near NativeFluent in English or PortuguesePosition SummaryThe main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    2 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German and French Speaker)Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German and French Speaker)Position SnapshotGerman and French Native/Near NativeFluent in English or PortuguesePosition SummaryThe main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly...

  • Consumer Engagement Services Trainer/Quality

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German and French Speaker)Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    2 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position SnapshotLocation: Lisbon, Portugal Company: Nestlé Business Services Full-time / HybridGerman and French Native/Near NativeFluent in English or PortuguesePosition SummaryThe main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    2 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/Quality

    2 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position Snapshot Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Supervisor | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Supervisor | English Speaker Position Snapshot Location: Lisbon, Portugal Full-time / Hybrid mode Fluent in EnglishPosition Summary The Consumer Engagement Services Supervisor reports to the Consumer Engagement Services Operations Lead. The main purpose of this position will be to plan and execute all operations for the market...

  • Consumer Engagement Services Supervisor | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Consumer Engagement Services Supervisor | English Speaker Position Snapshot Location: Lisbon, Portugal Full-time / Hybrid mode Fluent in EnglishPosition Summary The Consumer Engagement Services Supervisor reports to the Consumer Engagement Services Operations Lead. The main purpose of this position will be to plan and execute all operations for the market...