Consumer Engagement Services Trainer/Quality
3 meses atrás
Consumer Engagement Services Trainer/Quality (German and French Speaker)Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.
A Day in the life of... Development and implementation of standard methodologies of trainingProvide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelinesLeverage the Learning Management System to ensure training development and the accuracy of recordsReview and ensure the training materials and the Learnings' assets are monitored and maintained to quality standardsBuild, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedbackAssist the surveys related with Voice of Customer (VoC) programRepair and maintain quality to different types of documentation inside the departmentParticipate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development SciencesPartner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks What will make you successful Advanced knowledge in German and FrenchKnowledge in English or PortugueseExperience using help desk software and remote support toolsKnowledge of CRM systems and social media/Community ManagementPrevious knowledge on Consumer Handling (3-year experience - preferable)Demonstrate excellence in 'change management' skills and learning agilityHigh analytical skills and insightfulCapable of problem-solving and handle stressful situationsAbility to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfactionExperienced in leading, training and coaching teams What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and International ExposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal CardFlex Benefits - At NBS Lisbon you can choose what benefit is more suitable to youMake part of the Nestlé Club and get discount in several partnersFree coffee (and good coffee)Company laptop and other equipment according to professional needsMedical Support available at the OfficeE-learning courses and training program to get you where you aim to beCareer progression and possibilities for International Career
#J-18808-Ljbffr
-
Quality Assurance Trainer
1 dia atrás
Lisboa, Lisboa, Portugal Gigroup Tempo inteiroWe are seeking a skilled Quality Assurance Trainer to join our Consumer Engagement team. This role will play a vital part in executing a global quality program aimed at enhancing the reliability and performance of our Consumer Engagement Services (CES) Europe operations.Key Responsibilities:Develop and implement standard methodologies for trainingProvide...
-
Quality Trainer for Consumer Engagement Services
2 semanas atrás
Lisboa, Lisboa, Portugal Gigroup Tempo inteiroAbout UsGigroup is a leading company in the industry, committed to delivering excellent consumer experience through its Consumer Engagement Services (CES) Europe operations.Job SummaryWe are seeking an experienced Quality Trainer to join our team in Customer Service. The successful candidate will be responsible for developing and implementing standard...
-
German and French Consumer Engagement Quality Trainer
2 meses atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroWe are expanding our crew in Lisbon and Braga, and we need someone with your talents to help us improve our Consumer Engagement Services (CES) Europe operations.As a Consumer Engagement Quality/Trainer, you will execute a global quality program aimed at making our consumer services significantly more reliable and geared to deliver excellent consumer...
-
Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Services Trainer/Quality (German and French Speaker)Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...
-
Consumer Engagement Services Quality/Trainer | French Speaker
3 semanas atrás
Lisboa, Portugal Nestlé Sa Tempo inteiroPosition Snapshot Native/Near-Native on French languageAbout us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals....
-
Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Services Trainer/Quality (German and French Speaker) Position SnapshotGerman and French Native/Near NativeFluent in English or PortuguesePosition SummaryThe main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...
-
Consumer Engagement Services Quality/Trainer | French Speaker
3 semanas atrás
Lisboa, Portugal Nestlé Sa Tempo inteiroPosition SnapshotNative/Near-Native on French languageAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We...
-
Consumer Engagement Quality Expert
Há 1 mês
Lisboa, Lisboa, Portugal Adecco Tempo inteiroJob SummaryThe Consumer Engagement Quality/Trainer will be responsible for executing a global quality program aimed at improving Consumer Engagement Services (CES) Europe operations. The ideal candidate will have experience in leading, training, and coaching teams and possess native/fluent German and fluent French language skills.Key Responsibilities•...
-
Lisboa, Portugal Adecco Tempo inteiro?? Join Our Team as a Consumer Engagement Quality/Trainer in Lisbon OR Braga! Hey there, future superstar! ?? Are you passionate about delivering top-notch customer experiences? Do you have a flair for training and a knack for quality assurance? If you're nodding your head, we want YOU on our team! Position Summary: The main purpose of the Consumer...
-
French & German Consumer Engagement Quality
4 semanas atrás
Lisboa, Portugal Adecco Tempo inteiro?? Join Our Team as a Consumer Engagement Quality/Trainer in Lisbon OR Braga! Hey there, future superstar! ?? Are you passionate about delivering top-notch customer experiences? Do you have a flair for training and a knack for quality assurance? If you're nodding your head, we want YOU on our team! Position Summary: The main purpose of the Consumer...
-
Global Quality Program Trainer
Há 7 dias
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAt Nestl's Shared Services, we strive to deliver exceptional consumer experiences. We are seeking a skilled Global Quality Program Trainer to execute a global quality program aimed at enhancing the reliability and efficiency of our Consumer Engagement Services (CES) operations in Europe.**Job Summary:**We are looking for a dedicated professional with...
-
Consumer Engagement Quality Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroCompany OverviewNestlé Sa is a multinational food and beverage company with a commitment to excellence in consumer engagement services. Our team is dedicated to providing high-quality training and development opportunities for our employees.Job DescriptionWe are seeking a highly skilled Consumer Engagement Quality Specialist to join our team. As a key...
-
Consumer Engagement Quality Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroAdecco Prestação De Serviços, Lda seeks a Consumer Engagement Quality Specialist to execute a global quality program in Lisbon and Braga, Portugal. This role is responsible for developing and implementing standard training methodologies, conducting training sessions, and maintaining training materials.Job Description:This position plays a crucial role in...
-
Customer Service Quality Trainer Position
2 meses atrás
Lisboa, Lisboa, Portugal Gigroup Tempo inteiroAbout the Role: We are recruiting a Quality/Trainer for our customer Service department, fluent in both German and French, to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver excellent consumer experience.Responsibilities:Development and Implementation of Standard...
-
Senior Consumer Engagement Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroOverviewNestle Operational Services Worldwide Sa is seeking a skilled Senior Consumer Engagement Specialist to join our team in Linda-a-Velha, Portugal.
-
Consumer Engagement Services Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroConsumer Engagement Services Advisor Role SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. The role involves resolving customer queries, recommending solutions, and guiding product users through features via phone, email, and chat.Key Responsibilities:Respond to...
-
Customer Service Representative for Consumer Engagement
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroCompany Overview: Nestlé Sa is a leading global food company, committed to enhancing the quality of life and contributing to a healthier future.Position Summary: We are seeking an experienced Customer Service Representative to join our team as a Consumer Engagement Services Advisor. This role requires excellent communication and problem-solving skills, as...
-
Global Quality Trainer and Development Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob OverviewWe are seeking a highly skilled Global Quality Trainer and Development Expert to join our team at Nestlé Sa. This is an exciting opportunity for a motivated individual to make a significant impact on our Consumer Engagement Services (CES) Europe operations.Key ResponsibilitiesDevelop and implement standard methodologies for training, ensuring...
-
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroJob Title: Consumer Engagement Services SpecialistWe are seeking a highly skilled Consumer Engagement Services Specialist to join our team at Nestle Operational Services Worldwide Sa. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved promptly and...
-
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroAdecco Prestação De Serviços, Lda is looking for a skilled Customer Experience Quality Assurance Trainer to join our team in Lisbon or Braga.As a key member of our Consumer Engagement Services Europe operations, you will play a crucial role in executing a global quality program aimed at delivering exceptional customer experiences.The ideal candidate will...
