French & German Consumer Engagement Quality

4 semanas atrás


Lisboa, Portugal Adecco Tempo inteiro

?? Join Our Team as a Consumer Engagement Quality/Trainer in Lisbon OR Braga
Hey there, future superstar ??
Are you passionate about delivering top-notch customer experiences? Do you have a flair for training and a knack for quality assurance? If you're nodding your head, we want YOU on our team Position Summary:
The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.
We're expanding our crew in Lisbon and Braga, and we need someone with your talents to help us soar even higher ?? What You'll Do:
? Develop and implement standard training methodologies.
? Conduct training sessions for new employees and service staff to ensure quality procedures.
? Utilize the Learning Management System for training development and record accuracy.
? Maintain and monitor training materials to meet quality standards.
? Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
? Assist with Voice of Customer (VoC) surveys.
? Maintain quality documentation within the department.
? Participate in projects to enhance competency-based training and Development Sciences.
? Collaborate with stakeholders to address and improve training compliance and processes. What will make you successful:
? Native French (mandatory) + Knowledge in German OR Swiss-German (B1)
? Knowledge in English.
? Previous knowledge on Consumer Handling.
? Experienced in leading, training and coaching teams. What we offer: ?? Competitive Base salary ? Language Bonus ?? Hybrid work model - balance your time between our vibrant offices and the comfort of your home
?? Continuous learning and professional development opportunities
?? A supportive, energetic, and fun team environment
?? Engagement and wellbeing activities
?? Flex Benefits - you can chose what benefit is more suitable to you
?? Discount in several partners
?? Free coffee (and good coffee)
?? Company laptop and other equipment according to professional needs
?? Medical Support available at the Office
?? E-learning courses and training program to get you where you aim to be
?? Career progression and possibilities for International Career
? Direct contract with the client.
If you're ready to make a real impact and grow your career with us, we want to hear from you Don't miss this chance to be part of something amazing. Apply now and let's create unforgettable customer experiences together ?? Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.



  • Lisboa, Portugal Adecco Tempo inteiro

    ?? Join Our Team as a Consumer Engagement Quality/Trainer in Lisbon OR Braga! Hey there, future superstar! ?? Are you passionate about delivering top-notch customer experiences? Do you have a flair for training and a knack for quality assurance? If you're nodding your head, we want YOU on our team! Position Summary: The main purpose of the Consumer...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    We are expanding our crew in Lisbon and Braga, and we need someone with your talents to help us improve our Consumer Engagement Services (CES) Europe operations.As a Consumer Engagement Quality/Trainer, you will execute a global quality program aimed at making our consumer services significantly more reliable and geared to deliver excellent consumer...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Job SummaryThe Consumer Engagement Quality/Trainer will be responsible for executing a global quality program aimed at improving Consumer Engagement Services (CES) Europe operations. The ideal candidate will have experience in leading, training, and coaching teams and possess native/fluent German and fluent French language skills.Key Responsibilities•...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Adecco Prestação De Serviços, Lda seeks a Consumer Engagement Quality Specialist to execute a global quality program in Lisbon and Braga, Portugal. This role is responsible for developing and implementing standard training methodologies, conducting training sessions, and maintaining training materials.Job Description:This position plays a crucial role in...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German and French Speaker) Position SnapshotGerman and French Native/Near NativeFluent in English or PortuguesePosition SummaryThe main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German and French Speaker)Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Trainer/Quality (German and French Speaker)Position Snapshot German and French Native/Near Native Fluent in English or Portuguese Position Summary The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company OverviewNestlé Sa is a multinational food and beverage company with a commitment to excellence in consumer engagement services. Our team is dedicated to providing high-quality training and development opportunities for our employees.Job DescriptionWe are seeking a highly skilled Consumer Engagement Quality Specialist to join our team. As a key...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position SnapshotNative/Near-Native on French languageAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We...


  • Lisboa, Lisboa, Portugal Gigroup Tempo inteiro

    About UsGigroup is a leading company in the industry, committed to delivering excellent consumer experience through its Consumer Engagement Services (CES) Europe operations.Job SummaryWe are seeking an experienced Quality Trainer to join our team in Customer Service. The successful candidate will be responsible for developing and implementing standard...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot Native/Near-Native on French languageAbout us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals....


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Consumer Engagement Services Advisor Role SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. The role involves resolving customer queries, recommending solutions, and guiding product users through features via phone, email, and chat.Key Responsibilities:Respond to...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per...


  • Lisboa, Portugal Adecco Tempo inteiro

    Join Our Team as a German Consumer Engagement Services Nutritionist! Are you passionate about nutrition and eager to make a difference? Do you speak German fluently and love helping others? We're looking for a dynamic and enthusiastic Nutritionist to join our Consumer Engagement Services team! Work 100% remotely from anywhere in Portugal and be part of an...


  • Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Service LisbonFull-time Remote8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    At Nestl's Shared Services, we strive to deliver exceptional consumer experiences. We are seeking a skilled Global Quality Program Trainer to execute a global quality program aimed at enhancing the reliability and efficiency of our Consumer Engagement Services (CES) operations in Europe.**Job Summary:**We are looking for a dedicated professional with...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Unlock your potential in a dynamic role at Nestlé Sa, where you will drive excellence in Consumer Engagement Services.About the RoleWe are seeking an experienced Senior Consumer Engagement Services Quality Specialist to join our team. As a key member of our operations, you will play a pivotal role in ensuring the quality and reliability of our Consumer...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and...