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Consumer Engagement Quality Specialist

Há 1 mês

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Adecco Prestação De Serviços, Lda seeks a Consumer Engagement Quality Specialist to execute a global quality program in Lisbon and Braga, Portugal. This role is responsible for developing and implementing standard training methodologies, conducting training sessions, and maintaining training materials.

Job Description:

This position plays a crucial role in ensuring Consumer Engagement Services (CES) Europe operations deliver exceptional consumer experiences. The ideal candidate will possess native French language skills and knowledge of German or Swiss-German (B1 level).

Main Responsibilities:

  • Develop and implement standard training methodologies
  • Conduct training sessions for new employees and service staff
  • Maintain and monitor training materials
  • Implement and oversee audit controls for HR Operations
  • Assist with Voice of Customer surveys
  • Participate in projects to enhance competency-based training and Development Sciences

Requirements:

  • Native French language skills (mandatory)
  • Knowledge of German or Swiss-German (B1 level)
  • Previous knowledge of Consumer Handling
  • Experience in leading, training, and coaching teams

What We Offer:

  • Competitive base salary (approximately €45,000 - €55,000 per year)
  • Language bonus
  • Hybrid work model
  • Continuous learning and professional development opportunities
  • Supportive team environment
  • Engagement and wellbeing activities
  • Flex benefits
  • Discounts on partner services
  • Company laptop and equipment
  • Medical support at the office
  • E-learning courses and training programs
  • Career progression and international career opportunities