Senior Quality Assurance and Training Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Gigroup Tempo inteiro
About the Role

We are seeking a highly skilled Senior Quality Assurance and Training Specialist to join our Customer Service department. The ideal candidate will be fluent in both German and French, with advanced knowledge of English or Portuguese.

Key Responsibilities:
  • Develop and implement standard methodologies for training.
  • Provide training classes to new employees and/or service providing staff to ensure quality procedures according to guidelines.
  • Leverage the Learning Management System to ensure accurate records and training development.

A successful candidate will have experience using help desk software and remote support tools, as well as knowledge of CRM systems and social media/Community Management. Previous experience in Consumer Handling (preferably 3 years) is also desired.

What We Offer

This role offers local and international exposure, flexible working environment, and engagement and wellbeing activities. We believe in diversity and equality of opportunities and strive to create an inclusive workplace.



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