Customer Engagement Specialist
4 semanas atrás
Nestlé Business Services (NBS) is a leading provider of Supply Chain, Financial, HR, Integrated Marketing Services (IMS), and Consumer Engagement services to the Nestlé Group. Our multicultural team of professionals is passionate about digital innovation and process improvement. We are seeking talented individuals who can thrive in a fast-paced environment.
The Customer Engagement Specialist will facilitate effective communication between Business Categories and operational teams, drive CRM project progress, and capture forecasts to support campaign rollouts. This role involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the single point of contact for IMS CRM Services.
Main Responsibilities:
- Gather information from Business Categories and keep operational teams informed.
- Support defining efficient ways of working between Business Categories and CRM Services' internal and external partners.
- Create and monitor CRM project progress.
- Capture forecasts to CRM Services' internal and external partners.
- Drive the operational rollout/localization of global & local CRM projects to markets, liaising with internal & external partners and/or markets.
- Schedule and conduct CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets.
- Be the single point of contact for IMS CRM Services.
- Collect feedback from Business Category requestors (global & local) to analyze and generate insights for improvements.
Requirements:
- Experience in project management with stakeholder management.
- Experience in a global or multi-market environment.
- Knowledge of marketing and branding principles.
- Knowledge of CRM tools and technology, Salesforce Marketing Cloud and/or Klaviyo as a plus.
- Experience in change management.
- Experience in training other teams.
We offer:
- A competitive salary: €45,000 - €55,000 per annum.
- Development opportunities in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and wellbeing activities.
- Flex Benefits - choose what benefits suit you best.
- Be part of the Nestlé Club and get discounts with partners.
- Free coffee at the office.
- Shop with special discounts for employees.
- Company equipment according to professional needs.
- Medical Support available at the Office.
- E-learning courses and training program.
- Career progression and possibilities for International Career.
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