Customer Service Resolution Specialist

Há 3 horas


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

At Nestlé Business Services (NBS), we are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are currently looking for a Customer Service Resolution Specialist to join our team. This role will be responsible for analyzing and solving claims and deductions raised by different stakeholders.

A day in the life of our Customer Service Resolution Specialist includes:

  • Receiving, registering, assigning, and categorizing customer claims and deductions
  • Contribute to Continuous Improvement programs and standardization of processes across all markets in scope
  • Analyzing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews (DOR's)
  • Participating in KPI trends (SLAs), root cause analysis of mistakes/errors and problem-solving

This role requires a strong work ethic and respectfulness, as well as good English and French levels, computer skills, and analytical skills. A degree in Business, Finance, Economics or similar is preferred but not essential.

We offer competitive salary: €45,000 per year and annual bonus according to your performance. You can also enjoy flexible working environment, engagement and wellbeing activities, meal allowance card, flex benefits, free coffee at the office, company equipment, medical support available at the office, e-learning courses, career progression opportunities, and part of the Nestle Club with discounts in several partners.



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