Network Incident Resolution Specialist
Há 1 mês
Company Overview
Colt Technology Services provides comprehensive network, voice, and data centre services to thousands of businesses worldwide. Our clients rely on us to deliver exceptional customer service while maintaining their underlying infrastructure.
Job Description
We are seeking a skilled Network Incident Resolution Specialist to join our team. In this role, you will be responsible for effectively managing incident resolution and maintaining clear communication with customers. You will ensure accurate and high-quality data in our incident recording system while fostering collaboration with vendors and internal teams for swift problem-solving.
Responsibilities:
- Respond to incidents and requests within specified Service Level Agreements (SLA's) in 24X7 operations
- Handle customer and partner calls in French and English
- Manage emails from internal and external customers in French and English, within defined SLAs
- Regularly communicate with customers on the progress of their tickets
- End-to-end ownership of the resolution and communication for customer tickets
Required Skills and Qualifications
To succeed in this role, you will need:
- Excellent communication skills (reading/writing/speaking) in French and English
- A proven track record of commercial and customer service experience
- Solid experience in managing customer relationships
- Ability to multi-task and prioritise workload
- Ability to adapt to continuously changing procedures and environment
Salary and Benefits
This is a full-time position offering a competitive salary of around £45,000 per annum, plus benefits including flexible working hours and opportunities for career growth.
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