Network Operations Specialist for Submarine Cable Infrastructure

2 semanas atrás


Lisboa, Lisboa, Portugal Ellalink Submarine Cables Tempo inteiro
About EllaLink

EllaLink owns and operates the world's fastest route between Europe and Latin America, providing a diverse network infrastructure and capacity services to tier 1 operators & content providers in European and Latin American cities.

Our mission is to bring the world closer through better network latency.

Job Description

We are seeking a highly skilled Network Operations Specialist to join our team. The successful candidate will be responsible for continuous monitoring of our submarine cable infrastructure, analyzing events in a timely manner, responding to issues, incident reporting, debugging, and troubleshooting.

The role involves monitoring all auxiliary systems that support operations, implementing necessary actions and procedures to recover from events efficiently, avoiding impact on the network and services.

You will work in a round-the-clock team model providing 24x7 coverage to ensure maximum uptime of our production network by monitoring and ensuring timely resolution of incidents.

The Network Operations team is also responsible for Change Management Control, ensuring that all actions and changes to the network and infrastructure are performed according to plan and executed within agreed maintenance windows while monitoring network impacts.

This role will also ensure that service provision, testing, and delivery of new customer services are completed on time, 'right first time,' and within defined timelines.

You may also be required to configure system hardware and manage system backups.

The role provides the first line of contact and support for both internal and external customers by informing, resolving, or escalating incidents. Provide Root Cause analysis and reporting.

Key Responsibilities
  1. Monitor 24x7 all active assets on the network, facilities, and support systems.
  2. Operate and maintain the 24x7 Network Operations Center (NOC) ensuring reliability and quality of services.
  3. Manage and solve network and facility incidents efficiently, monitoring and controlling MTTR metrics.
  4. Provision, test, and deliver services to customers (internal and external) according to agreed timelines, monitoring and controlling MTTI metrics.
  5. Be the first point of contact for customers, answering, informing, and supporting them regularly.
  6. Interact with all EllaLink corporate areas, following established procedures.
  7. Interact with 3rd party suppliers and contractors as necessary, ensuring SLA compliance.
  8. Handle and solve tickets according to operational procedures.
  9. Escalate issues when necessary, either to internal level 2 support or to third-party entities.
  10. Own the end-to-end incident management process for network and facility incidents, controlling all open cases and associated SLAs.
  11. Escalate and inform all major network incidents to the NOC Manager and management team, keeping the organization informed of relevant known issues and the steps being taken.
Requirements
  • Bachelor's degree in Communication Engineering, Computer Science, Information Systems, or a related field.
  • 3+ years of expert-level hands-on skills with traditional networking technologies.
  • 3+ years of experience in a NOC or IT Service Desk role is desirable.
  • Deep IT/System knowledge.
  • A knowledge of telecom networks and services with international experience highly desired, which includes:
    • SDH
    • DWDM
    • IP, Ethernet, MPLS
    • Fibre Characterization and handling (OTDR, COTDR OSA, Test sets)
    • Knowledge of subsea cable operation and maintenance.
    • PFE
    • SLTE
    • Submarine Fault Location (LME, COTDR, OSA)
  • Knowledge or experience on monitoring infrastructure:
    • Electricity backup systems: Generators, UPS, DC and Battery Plants.
    • Electricity
    • Air Conditioning Systems
    • Fire & Security Systems
    • Building Management tools
    • DCIM
    • VISIO or AutoCAD
    • Knowledge or experience on equipment and circuit inventory and monitoring tools.
  • Relevant technical certifications are highly appreciated.
Salary and Benefits

The estimated salary for this position is €16,000 - €19,000 per annum, depending on qualifications and experience. We offer a range of benefits, including:

  • Meal card/ticket
  • Life insurance
  • Health insurance
  • Company mobile phone

We work a rotating shift pattern, including weekends and public holidays, with additional compensation for night shifts.

Please note that these details are subject to change and may not be up-to-date.



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