Safety Expert Incident Investigator
Há 1 mês
About the Role
At Uber, we are committed to providing a safe and reliable experience for our customers. As a Safety Investigation Specialist, you will play a critical role in achieving this goal.
Job Summary
We are seeking a highly skilled and experienced Safety Investigation Specialist to join our team. In this role, you will be responsible for investigating and resolving incidents that occur on our platform. This includes responding to high-volume, live queue of sensitive incident inbound cases, reporting and documenting issues with reporting parties using various platforms, mastering multiple knowledge base and contact management systems, and working closely with internal stakeholders to coordinate and facilitate case resolution.
Key Responsibilities
- Respond to high-volume, live queue of sensitive incident inbound cases, primarily L1/L2, and part of L3/L4 urgent contacts.
- Report and document issues with reporting parties using various platforms.
- Master multiple knowledge base and contact management systems.
- Work closely with internal stakeholders, including Communications, Trust & Safety, Insurance, and Legal, to coordinate and facilitate case resolution according to support logic for high severity incidents.
- Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.
Requirements
To succeed in this role, you will need:
- Fluency in German, and good knowledge of English (written and spoken).
- Availability to work in rotating shifts from Monday to Sunday.
- Strong EQ, emotional regulation, strong written and verbal communication, problem-solving, and critical thinking skills.
- A strong sense of responsibility, demonstrating reliability, integrity, and a commitment to maintaining high standards of professionalism in all aspects of work.
Preferred Qualifications
Safety experience, executional excellence, crisis center, law enforcement, or social work experience are highly desirable.
Compensation and Benefits
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits such as health insurance, 401(k) matching, and paid time off.
About Us
Uber is a leading technology company that operates in over 700 cities worldwide. We are committed to innovation, customer satisfaction, and employee development.
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