Czech Language Investigator Role in Lisbon, Portugal

3 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Are you a fluent Czech speaker looking for an exciting opportunity in Lisbon, Portugal? We are currently seeking a Trust and Safety Investigator to join our team at Recruitment Direct

Key Responsibilities:
  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.

As a Trust and Safety Investigator, you will be responsible for providing exceptional service to both riders and drivers by resolving their issues within time limits. You will also maintain in-depth knowledge of Client services to provide efficient and informed suggestions.

Requirements:
  • C2 level in Czech language.
  • B2 level in English language.
  • Work permission for Portugal (EU passport or Portuguese residence card).

We offer a competitive gross salary of €1060 per month, plus free accommodation in a shared house/apartment during the contract period. Alternatively, if no accommodation is required, the gross salary can be €1260 per month instead.

Benefits:
  • Free accommodation in a shared house/apartment (during contract period).
  • Gross salary of €1060 or €1260 per month.


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