Claims Resolution Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

Are you a detail-oriented and organized professional looking for a challenging role? Michael Page Portugal is seeking a Claims Resolution Specialist to join their team. As a Claims Resolution Specialist, you will play a key role in ensuring the smooth resolution of claims and invoices. Your attention to detail and ability to work independently will be essential in this position.

About the Role:

This is a full-time position with a hybrid working model (3 days at the office, 2 days Home Office) that offers a good opportunity for your professional growth. You will have the chance to work on a variety of tasks, including analyzing disputed purchase invoices, carrying out administrative follow-up, and establishing activity reports.

About Us:

Michael Page Portugal is a leading recruitment agency that specializes in matching talented professionals with top companies. We are committed to helping our clients find the best talent in the market and providing our candidates with excellent career opportunities.

Your Responsibilities:

  • Analyze, control, and validate disputed purchase invoices
  • Carry out administrative follow-up until payment of the invoice by the responsible carrier
  • Establish an activity report that summarizes key elements
  • Participate in monitoring indicators (KPI) and/or statistics
  • Receive, analyze, process customer/supplier claims
  • Identify responsabilities and launch requests for expertise if applicable
  • E nsure reception of telephone calls and emails
  • Manage the transport of damaged vehicles transferred to a new client, if applicable
  • Initiate and follow, if necessary, litigation procedures until the file is closed
  • Identify and report events or malfunctions that need to be reported to management
  • Draw up continuous improvement processes
  • Record operations and update data in the tracking file

Your Profile:

  • Bachelor's degree in a related field
  • Languages: French mandatory (C1) and English (B2)
  • Experience in claims management would be a plus
  • SAP knowledge would be a plus
  • Good knowledge of Microsoft Office, with Excel in particular

Salary: The estimated salary for this position is between €30,000 - €45,000 per year, depending on experience and qualifications. This is a competitive salary range for a Claims Resolution Specialist in Portugal.


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