SSC Claims Specialist
Há 1 mês
Job Description: As a SSC Claims Specialist - French Speaker, you will play a crucial role in analyzing and resolving disputed purchase invoices. You will work closely with our clients to ensure timely and efficient resolution of claims, while maintaining a high level of customer satisfaction.
Responsibilities:
• Analyze and validate disputed purchase invoices
• Conduct administrative follow-ups until payment of the invoice by the responsible carrier
• Establish activity reports summarizing key elements
• Participate in monitoring indicators (KPI) and/or statistics
• Receive, analyze, and process customer/supplier claims
• Identify responsibilities and launch requests for expertise if applicable
• Ensure reception of telephone calls and emails
• Manage the transport of damaged vehicles transferred to a new client, if applicable
• Initiate and follow, if necessary, litigation procedures until the file is closed
• Identify and report events or malfunctions that need to be reported to management
• Draw up continuous improvement processes
• Record operations and update data in the tracking file
Requirements:
• Bachelor's degree in a related field
• Languages: French mandatory (C1) and English (B2)
• Experience in claims management would be a plus
• SAP knowledge would be a plus
• Good knowledge of Microsoft Office, with Excel in particular
• Ability to manage deadlines and priorities
• Ability for negotiation/argumentation
• Stress resistance capacity
About the Company: Michael Page is a leading recruitment agency providing top talent to companies across various industries. We are committed to delivering exceptional service and providing opportunities for career growth and development.
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