Claims Management Expert

Há 2 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About the Role

As a Claims Management Expert - German Language Specialist, you will be responsible for analyzing and resolving claims and deductions raised by various stakeholders within Nestle Business Services. This position reports directly to the Claims Management Lead Specialist.

Key Responsibilities:
  • Analyzing and categorizing customer claims and deductions in a timely and accurate manner.
  • Contribute to continuous improvement programs and process standardization across all markets in scope.
  • Maintaining high-quality services by monitoring and presenting KPIs during daily operational reviews.
  • Participating in SLA trends, root cause analysis of mistakes/errors, and problem-solving initiatives.
Requirements:

To be successful in this role, you will need:

  • A degree in Business, Finance, Economics, or a related field (desired but not mandatory).
  • Knowledge of basic finance terminology and accounting principles.
  • Proficiency in English and German languages.
  • Strong computer skills, including Microsoft Office applications, with a focus on Excel expertise.
  • Excellent analytical and problem-solving skills.
  • A positive attitude, willingness to learn, and team player mentality.
  • Good organizational and prioritization skills to manage a fast-paced environment.
What We Offer:

Nestle Business Services offers a dynamic work environment, opportunities for professional growth, and a competitive salary package. As a valued member of our team, you can expect:

  • Development of expertise in Nestle's Shared Services Business.
  • Cultural diversity and local/international exposure.
  • Flexible working arrangements and engagement activities.
  • Competitive salary ($60,000 - $80,000) and annual bonus based on performance.
  • Flex Benefits, allowing you to choose from a range of suitable options.
  • Possibility to join the Nestle Club and enjoy discounts at partner companies.
  • Free coffee, company equipment, medical support, e-learning courses, and career progression opportunities.

The estimated salary range is $60,000-$80,000 per annum, depending on qualifications and experience.



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