Global Claims Operations Specialist
Há 1 mês
We're seeking a dedicated and skilled professional to join our team at Sixt Portugal in Lisbon. In this role, you'll be responsible for managing damage claims efficiently, collaborating with internal and external partners, and delivering exceptional customer service.
Your Role at Sixt- Investigate and process damage claims in accordance with our guidelines, ensuring alignment with company policies.
- Collaborate with internal teams, insurance companies, authorities, and damage experts to resolve claims effectively.
- Provide exceptional customer service and communicate with clients in English, ensuring their needs are met and concerns addressed.
- Make informed decisions, contributing to a seamless claims management process and enhancing quality standards.
To succeed in this role, you'll need:
- Previous experience in customer service and a passion for client interaction.
- Exceptional written and verbal communication skills, with a problem-solving mindset.
- A solution-focused working style, confident and customer-focused.
- Fluent in English; additional language skills are a plus.
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