Senior Operations Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

We are a global technology and services leader powering the brands of the future. With a presence in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.

Salary

The estimated salary for this role is approximately €25,000-€35,000 per year, depending on experience and qualifications.

Job Description

As a Senior Operations Specialist in our Lisbon office, you will play a crucial role in ensuring the success of our operations. Your primary responsibilities will include:

  • Verifying that transport operators treat all passengers fairly
  • Understanding customers' unique situations and handling their legal claims
  • Managing legal claims with various stakeholders, including lawyers, legal officers, and national enforcement bodies

Required Skills and Qualifications

To excel in this role, you will need:

  • A high level of Italian (C2) and fluent English (B2)
  • Excellent communication skills
  • Previous experience in customer service or as a tourism/travel representative (a plus)
  • Proactivity, self-motivation, and strong team player skills

Benefits

As a valued member of our team, you can expect:

  • A full-time contract with indefinite duration (negotiable based on experience and client needs)
  • A competitive salary and performance-based bonus
  • A central location in Lisbon, Portugal
  • Bring-a-friend referral bonus opportunities
  • Full paid training on the company and project
  • Career development programs, specialized courses, and language classes

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