Logistics Claims Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

Michael Page Portugal seeks an experienced Logistics Claims Specialist to join their team. As a key member of our client's Global Business Services, you will play a crucial role in analyzing and resolving disputed purchase invoices.

About the Role

This is an exciting opportunity for a skilled professional to utilize their expertise in claims management and provide exceptional service to clients. You will work closely with carriers, suppliers, and internal stakeholders to ensure prompt and accurate resolution of claims.

Responsibilities:
  • Analyze and validate disputed purchase invoices, ensuring accuracy and compliance with company policies.
  • Carry out administrative follow-up until payment of the invoice by the responsible carrier.
  • Establish activity reports summarizing key elements, enabling data-driven decision-making.
  • Participate in monitoring indicators (KPIs) and/or statistics to optimize performance.
  • Receive, analyze, process customer/supplier claims, identifying responsibilities and initiating expertise requests when necessary.
  • Ensure reception of telephone calls and emails, providing excellent communication skills.
  • Manage transportation of damaged vehicles transferred to new clients, if applicable.
  • Initiate and follow litigation procedures until files are closed.
  • Identify and report events or malfunctions requiring management attention.
  • Develop continuous improvement processes to enhance operational efficiency.
  • Record operations and update data in tracking files.
Requirements:
  • Bachelor's degree in a related field.
  • Mandatory proficiency in French (C1 level) and English (B2 level).
  • Experience in claims management is a significant advantage.
  • SAP knowledge would be beneficial.
  • Strong Microsoft Office skills, particularly Excel.
  • Attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Ability to problem-solve and work collaboratively as part of a team.
  • Autonomy, rigor, and stress resistance.
  • Capacity for negotiation, argumentation, arbitrage, and persuasion.
What We Offer:
  • Hybrid working model: 3 days at the office, 2 days Home Office.
  • Excellent opportunity for professional growth and development.

Estimated salary: €45,000 - €60,000 per annum, depending on experience and qualifications.



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