Insurance Claim Resolution Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Nestlé Sa
Nestlé Business Services (NBS) is a leading provider of Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to the Nestlé Group. Our multicultural and diverse team of professionals is passionate about digital innovation and driving continuous improvement of processes globally.

Position Overview
We are seeking an experienced Claims Management Specialist - French Speaker to join our team. This role will be responsible for analyzing and resolving claims and deductions raised by different stakeholders, ensuring timely and accurate processing.

Main Responsibilities
The successful candidate will:

  • Reception, registration, assignment, and categorization of all customer claims and deductions;
  • Contribute to Continuous Improvement programs and standardization of processes across all markets in scope;
  • Analyze and check Key Performance Indicators (KPls) on quality of services provided and present during Daily Operational Reviews (DORs);
  • Participate in KPls trends (SLAs), root cause analysis of mistakes/errors, and problem-solving.

Requirements
To succeed in this role, you will need:

  • A degree in Business, Finance, Economics, or a related field (preferred but not essential);
  • Knowledge of basic finance terminology and accounting rules;
  • Good English and French language skills;
  • Strong computer skills, including Microsoft Office applications, with a focus on Excel;
  • Excellent problem-solving and analytical skills;
  • Positive thinking, willingness to learn, and team player attitude;
  • Good organization and prioritization skills to handle a fast-paced environment;
  • Strong work ethic and respectfulness.

What We Offer
At NBS, we prioritize our talents' growth and development. You can expect:

  • Development of expertise in Nestlé's Shared Services Business;
  • Immersion in a culturally diverse team;
  • Local and international exposure;
  • Flexible working environment;
  • Engagement and wellbeing activities;
  • Competitive salary: €45,000 per annum, depending on experience and qualifications;
  • Annual bonus according to performance;
  • Flex Benefits, allowing you to choose suitable benefits;
  • Inclusion in the Nestlé Club, offering discounts with partners;
  • Free coffee at the office;
  • Company equipment according to professional needs;
  • Medical Support available at the office;
  • E-learning courses and training programs;
  • Career progression and possibilities for international career.

Contact Information
For more information, please refer to our website or contact your recruitment representative.


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