Insurance Claims Processor
Há 3 dias
About Webhelp France
Webhelp France is a renowned BPO company that strives to humanize business for global brands.
We are seeking a highly motivated and skilled Insurance Claims Processor to join our multicultural team in Lisbon, Portugal.
Job Overview:
- This role involves processing insurance claims and providing excellent customer service to clients via phone or chat.
Key Responsibilities:
- Process incoming calls or chats from clients regarding various types of information related to their insurance policies.
- Update client policy administration systems as needed.
- Send replies to letters/emails, information, contract documents, etc., to insured parties.
- Index and electronically archive documents using our document management tool.
- Handle policy changes requests, update payment details, make claims, and cancel requests.
Requirements:
- Native or proficient Romanian (C2) and fluent English (B2) language skills.
- Previous customer experience is an asset.
- Excellent verbal and writing skills with a formal and diplomatic tone.
- Proactive, self-motivated, and a great team player.
- Non-EU residents must have a valid work permit.
What We Offer:
- A strong compensation package including 14 monthly payments per year plus bonus.
- A monthly meal allowance paid in voucher card (net).
- Private Health Insurance from day one.
- Personal and career development programs and mentoring to develop skills.
- The possibility to participate in a growing multicultural project.
- A flexible schedule.
- A diverse environment with people from over 75 nationalities.
- Benefits from modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more.
- Inter-company mobility to work at any of our sites around the world.
- A relocation package and accommodation guaranteed for 12 months.
- Workplace: On-site in Lisbon, Portugal.
Webhelp France is an equal-opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.
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