Insurance Claims Processor

Há 3 dias


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

About Webhelp France

Webhelp France is a renowned BPO company that strives to humanize business for global brands.

We are seeking a highly motivated and skilled Insurance Claims Processor to join our multicultural team in Lisbon, Portugal.

Job Overview:

  • This role involves processing insurance claims and providing excellent customer service to clients via phone or chat.

Key Responsibilities:

  1. Process incoming calls or chats from clients regarding various types of information related to their insurance policies.
  2. Update client policy administration systems as needed.
  3. Send replies to letters/emails, information, contract documents, etc., to insured parties.
  4. Index and electronically archive documents using our document management tool.
  5. Handle policy changes requests, update payment details, make claims, and cancel requests.

Requirements:

  • Native or proficient Romanian (C2) and fluent English (B2) language skills.
  • Previous customer experience is an asset.
  • Excellent verbal and writing skills with a formal and diplomatic tone.
  • Proactive, self-motivated, and a great team player.
  • Non-EU residents must have a valid work permit.

What We Offer:

  • A strong compensation package including 14 monthly payments per year plus bonus.
  • A monthly meal allowance paid in voucher card (net).
  • Private Health Insurance from day one.
  • Personal and career development programs and mentoring to develop skills.
  • The possibility to participate in a growing multicultural project.
  • A flexible schedule.
  • A diverse environment with people from over 75 nationalities.
  • Benefits from modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more.
  • Inter-company mobility to work at any of our sites around the world.
  • A relocation package and accommodation guaranteed for 12 months.
  • Workplace: On-site in Lisbon, Portugal.

Webhelp France is an equal-opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.



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