Claims Specialist

Há 7 horas


Lisboa, Lisboa, Portugal Hays Portugal Tempo inteiro
Job Title: Claims Specialist

We are seeking a highly skilled Claims Specialist to join our team in Lisbon.

About the Role

This is an exciting opportunity for a detail-oriented and organized individual to work with us as a Claims Specialist. As a key member of our Shared Services Center, you will be responsible for ensuring the smooth processing of customer/supplier claims.

Key Responsibilities
  • Ensure timely receipt and analysis of telephone calls and emails;
  • Process customer/supplier claims efficiently and effectively;
  • Identify responsibilities and escalate requests for expertise when necessary;
  • Monitor claims on a daily basis with declarants and car manufacturers (if applicable);
  • Manage the transportation of damaged vehicles transferred to a new client (if applicable);
  • Analyze, control, and validate disputed purchase invoices;
  • Initiate and follow litigation procedures until file closure (if necessary);
  • Report events or malfunctions requiring management attention;
  • Compile activity reports summarizing key elements;
  • Pursue continuous improvement processes;
  • Record operations and update data in tracking files;
  • Provide administrative follow-up until payment by the responsible carrier;
  • Participate in monitoring indicators (KPIs) and statistics.
Requirements
  • Bachelor's degree in a related field;
  • Mandatory proficiency in French (C1 level) and English (B2 level);
  • Previous experience in claims management is advantageous;
  • SAP knowledge would be beneficial;
  • Strong Microsoft Office skills, especially Excel.
What We Offer
  • Flexible 3-day remote work arrangement per week;
  • Comprehensive health insurance;
  • Annual bonus;
  • Ongoing company benefits.

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