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Nestlé Claims Resolution Expert
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About Us
Nestlé Business Services (NBS) is the backbone of the Nestlé Group, providing crucial services to enable the company to engage with millions of consumers worldwide. NBS offers a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes.
Position Summary
For our NBS Braga Order to Cash (O2C) department, we are seeking a Claims Management Specialist to analyze and resolve claims and deductions raised by different stakeholders. The ideal candidate will work closely with the Claims Management Lead Specialist.
Responsibilities
• Register, categorize, and assign all customer claims and deductions raised by customers and internally.
• Contribute to Continuous Improvement programs and standardize processes across all markets in scope.
• Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
• Participate in KPI trends, root cause analysis of mistakes/errors, and problem-solving.
Requirements
• Degree in Business, Finance, Economics, or similar preferred but not essential.
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules).
• Good English level and Italian.
• Good computer skills, including Microsoft Office applications, with Strong Excel knowledge being mandatory.
• Good problem-solving and analytical skills.
• Positive thinking, willingness to learn, and team player attitude required.
• Good organization and prioritization skills to cope with a fast-paced environment.
• Strong work ethic and respectfulness required.
What We Offer
We care about our talents and work continuously to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Braga will bring you:
• Development of expertise in Nestlé's Shared Services Business.
• Immersion in a culturally diverse team.
• Local and international exposure.
• Flexible working environment.
• Engagement and wellbeing activities.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - At NBS, you can choose what benefits are more suitable for you.
• Be part of the Nestlé Club and get discounts in several partners.
• Free coffee (and good coffee) at the office.
• Company equipment according to professional needs.
• E-learning courses and training program to get you where you aim to be.
• Career progression and possibilities for international career.
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