Claims Management Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is seeking a skilled Claims Management Specialist to join our team in Braga/Lisbon, Portugal. As a key member of our team, you will be responsible for analyzing and resolving claims and deductions raised by various stakeholders.

Job Description

We are looking for an individual who can effectively communicate with customers and colleagues in both English and French. Your day-to-day responsibilities will include:

  • Receiving, registering, assigning, and categorizing customer claims and deductions;
  • Contributing to the development of Continuous Improvement programs and process standardization across all markets in scope;
  • Analyzing and reviewing KPIs on service quality and presenting findings during Daily Operational Reviews (DORs);
  • Participating in root cause analysis of errors and problem-solving efforts;

Key Requirements:

  • Degree in Business, Finance, Economics, or a related field (preferred but not essential);
  • Basic knowledge of finance terminology and principles;
  • Proficient in Microsoft Office applications, with strong Excel skills;
  • Excellent problem-solving, analytical, and communication skills;
  • Positive attitude, willingness to learn, and teamwork spirit;
  • Strong organizational and prioritization skills to manage a fast-paced environment;
  • Strong work ethic and respectfulness.

What We Offer:

  • Opportunities for professional growth and development in Nestlé's Shared Services Business;
  • Cultural diversity and international exposure within our team;
  • A flexible working environment that supports your well-being and engagement;
  • A competitive salary range of €20,000-30,000 per annum, based on location and experience;
  • Annual bonus according to performance;
  • Flex Benefits for customizable benefits packages;
  • Nestlé Club membership for discounts and perks;
  • Free coffee at the office;
  • Company equipment according to professional needs;
  • Medical support available at the office;
  • E-learning courses and training programs;
  • Career progression and international career opportunities.

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