Claims Management Professional
Há 6 dias
**About Nestlé Sa**
Nestlé Sa is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. As a multicultural and diverse team of professionals, we are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, proactive, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
This position offers an exciting opportunity to join our NBS Braga Order to Cash (O2C) department as a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solving claims and deductions raised by different stakeholders.
A Day in the Life
- Reception, registration, assignment, and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem-solving.
What Makes You Successful
To excel in this role, you will need:
- Strong analytical skills;
- Excellent communication and problem-solving abilities;
- Degree in Business, Finance, Economics or similar preferred but not essential;
- Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
- Good English level and Italian;
- Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory;
- Positive Thinking, willingness to learn and Team Player attitude required;
- Good Organization and Prioritization skills to be able to cope with a fast-paced environment;
- Strong work ethic and Respectfulness required.
Compensation and Benefits
The estimated salary for this position is approximately €45,000 - €60,000 per year, depending on experience. Additionally, Nestlé Sa offers:
- Development of expertise in Nestlé's Shared Services Business;
- Immersion in a culturally diverse team;
- Local and International Exposure;
- Flexible working environment;
- Engagement and wellbeing activities;
- Competitive salary and annual bonus according to your performance;
- Flex Benefits - At NBS you can choose what benefits are more suitable for you;
- Be part of the Nestlé Club and get discounts in several partners;
- Free coffee (and good coffee) at the office;
- Company equipment according to professional needs;
- E-learning courses and training program to get you where you aim to be;
- Career progression and possibilities for International Career.
About This Role
This is a challenging yet rewarding role that requires strong analytical and problem-solving skills, excellent communication abilities, and a passion for digital innovation. If you are a motivated and proactive individual with a strong entrepreneurial mindset, we encourage you to apply for this exciting opportunity.
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