Claims Management and Resolution Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Nestlé Business Services

Nestlé Business Services (NBS) is a leading provider of business services to the Nestlé Group, offering supply chain, financial, HR, digital, social media, CRM, and consumer engagement services. As a multicultural and diverse team of professionals, we are passionate about digital innovation and driving continuous improvement processes worldwide.

Our Culture

We value talents who are eager to learn, team players, digitally savvy, with an entrepreneurial mindset, and who can thrive in a fast-paced environment. If you are looking to join a business where you can make a meaningful impact, consider joining NBS.

Position Summary

We are currently seeking a Claims Management and Resolution Specialist - German Language Expert to join our team. Reporting to the Claims Management Lead Specialist, this professional will be responsible for analyzing and resolving claims and deductions raised by various stakeholders.

A Day in the Life

Your key responsibilities will include:

  • Receiving, registering, assigning, and categorizing customer claims and deductions
  • Contribution to Continuous Improvement programs and standardization of processes across all markets
  • Analysis and review of quality metrics and presentation during Daily Operational Reviews (DORs)
  • Participation in KPI trend analysis, root cause identification, and problem-solving

Requirements

To succeed in this role, you should possess:

  • A degree in Business, Finance, Economics, or a related field (desired but not essential)
  • Knowledge of basic finance terminology and accounting principles
  • Excellent English and German language skills
  • Proficiency in Microsoft Office applications, with strong Excel knowledge required
  • Strong analytical and problem-solving skills
  • A positive attitude, willingness to learn, and a team player mentality
  • Good organizational and prioritization skills to manage a fast-paced environment
  • A strong work ethic and respectfulness

What We Offer

As a valued member of our team, you can expect:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and international exposure
  • A flexible working environment
  • Engagement and wellbeing activities
  • A competitive salary and annual bonus based on performance: approximately $60,000 per year
  • Flex benefits, allowing you to choose from a range of options that suit your needs
  • Access to the Nestlé Club, offering discounts on various partners' products and services
  • Free coffee at the office
  • Company equipment according to professional needs
  • Medical support available at the office
  • E-learning courses and training programs to enhance your skills
  • Career progression opportunities, including international career advancement


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