Claims Operational Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Grupo Egor Tempo inteiro

Job Title: Claims Operational Specialist

Job Summary:
Grupo Egor is seeking a Claims Operational Specialist to join our team. As a Claims Operational Specialist, you will be responsible for ensuring the smooth operation of claims management processes, ensuring timely and accurate resolution of customer and supplier claims.

Main Responsibilities:

  • Ensure reception of telephone calls and emails from customers and suppliers.
  • Receive, analyze, and process customer and supplier claims.
  • Monitor claims on a daily basis with declarants.
  • Manage the transport of damaged vehicles transferred to new clients.
  • Analyze, control, and validate disputed purchase invoices.
  • Initiate and follow litigation procedures as necessary.
  • Identify and report events or malfunctions that need to be reported.
  • Draw up continuous improvement processes.
  • Record operations and update data in tracking files.
  • Carry out administrative and follow-up tasks until payment of invoices.
  • Monitor indicators (KPI) and/or statistics.

Requirements:
  • Proven experience in claims management positions, with at least 1 year minimum.
  • Advanced proficiency in Microsoft Office Excel, SAP, and other relevant software.
  • Fluent in English and French (higher level mandatory).
  • Good knowledge of Microsoft Office, with Excel in particular.

About Us:
Grupo Egor is a global company leader in the transportation and logistics business, located in Algés/Lisboa. We offer a solid and dynamic work environment with opportunities for career progression.
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