Claims Operational Specialist
3 semanas atrás
Job Title: Claims Operational Specialist
Job Summary:
Grupo Egor is seeking a Claims Operational Specialist to join our team. As a Claims Operational Specialist, you will be responsible for ensuring the smooth operation of claims management processes, ensuring timely and accurate resolution of customer and supplier claims.
Main Responsibilities:
- Ensure reception of telephone calls and emails from customers and suppliers.
- Receive, analyze, and process customer and supplier claims.
- Monitor claims on a daily basis with declarants.
- Manage the transport of damaged vehicles transferred to new clients.
- Analyze, control, and validate disputed purchase invoices.
- Initiate and follow litigation procedures as necessary.
- Identify and report events or malfunctions that need to be reported.
- Draw up continuous improvement processes.
- Record operations and update data in tracking files.
- Carry out administrative and follow-up tasks until payment of invoices.
- Monitor indicators (KPI) and/or statistics.
Requirements:
- Proven experience in claims management positions, with at least 1 year minimum.
- Advanced proficiency in Microsoft Office Excel, SAP, and other relevant software.
- Fluent in English and French (higher level mandatory).
- Good knowledge of Microsoft Office, with Excel in particular.
About Us:
Grupo Egor is a global company leader in the transportation and logistics business, located in Algés/Lisboa. We offer a solid and dynamic work environment with opportunities for career progression.
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