Customer Support Specialist for Nestlé Shared Services
2 semanas atrás
About the Role
We are seeking a skilled Customer Support Specialist to join our team at Nestlé Business Services (NBS) in Lisbon, Portugal. As a Consumer Engagement Services Advisor, you will play a vital role in assisting Nestlé consumers with questions and doubts related to our products and services.
Key Responsibilities:
- Respond to customer queries via written channels, including social media, in a timely and accurate manner.
- Identify customer needs and provide solutions, guiding product users through features via phone, email, chat, and social media platforms.
- Encoding internal databases with information about consumers' requests.
- Share feature requests and effective workarounds with relevant stakeholders.
- Inform customers about new features, functionalities, and campaigns.
- Follow up with customers to ensure their issues are resolved.
- Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
Requirements
- Fluent spoken and written knowledge of Spanish.
- Ability to adapt tone of voice to different brands and written channels.
- Advanced spoken and written knowledge of English.
- Experience as a Customer Support Specialist or similar CS role.
- Customer management orientation.
- Familiarity with the Nestlé industry is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Attention to detail.
What We Offer
- A competitive salary ranging from €22,000 to €28,000 per year, depending on experience.
- An annual bonus according to your performance.
- Meal Card.
- Flex Benefits - At NBS Lisbon you can choose what benefit is more suitable for you.
- Be part of the Nestlé Club and get discounts from several partners.
- Company laptop and other equipment according to professional needs.
- Medical Support available at the Office.
- E-learning courses and training programs to help you achieve your career goals.
- Career progression and possibilities for an International Career.
Why Choose Us
Nestlé Business Services (NBS) is a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes. We offer a flexible working environment, engagement and wellbeing activities, local and international exposure, and a chance to develop expertise in Nestlé's Shared Services Business.
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