Cash Collection Junior Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About Nestlé Sa
Nestlé Sa, a multinational food and beverage company, offers exciting opportunities for professionals to grow in their careers. As a leading provider of Shared Services Business solutions, we value expertise in various fields.

Job Summary:
The Cash Collection Junior Specialist role is available in our Braga/Lisbon office, where you will work closely with the Order to Cash (O2C) department. Your primary responsibility will be managing due and overdue balances on customer accounts while maximizing On-Time Payment for all customers. In this dynamic position, you will interact with customers and internal stakeholders, focusing on delivering exceptional customer service and ensuring good communication levels to resolve any issues on their accounts.

Main Responsibilities:
- Manage customer/account queries to maintain clean sales ledger balances on customer accounts;
- Oversee due and overdue balances on customer accounts, striving to maximize On-Time Payment for all customers;
- Identify uncollectable debt risks and mitigate them whenever possible;
- Execute collection activities based on Market Collection Strategy;
- Respond to incoming collection concerns from customers and internal stakeholders;
- Prioritize customer service, resolving problems efficiently;
- Analyze KPIs on quality of services provided and present during Daily Operational Reviews;
- Participate in SLA trends, root cause analysis, and problem-solving;
- Implement business and internal controls within Collections processes;

Requirements:
- A degree in Business, Finance, Economics, or similar field;
- Proficiency in English and French;
- Strong analytical and problem-solving skills;
- Excellent customer service skills;
- Ability to propose and implement improvements in procedures;

Benefits at Nestlé Sa:
- Opportunities for professional growth and development within Shared Services Business;
- Multicultural team environment with international exposure;
- Flexible working arrangements;
- Engagement and wellbeing programs;
- Competitive salary: €35,000 - €40,000 per year depending on qualifications;
- Annual bonus based on performance;
- Flex Benefits package; and more.

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