Global Quality Program Trainer

Há 7 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

At Nestl's Shared Services, we strive to deliver exceptional consumer experiences. We are seeking a skilled Global Quality Program Trainer to execute a global quality program aimed at enhancing the reliability and efficiency of our Consumer Engagement Services (CES) operations in Europe.

**Job Summary:**
We are looking for a dedicated professional with expertise in training and quality assurance to develop and implement standard methodologies of training. The successful candidate will provide training classes to new employees and service providers, ensuring adherence to guidelines. Additionally, they will leverage our Learning Management System to track training development and accuracy of records. This role involves reviewing and maintaining training materials and assets, as well as building, implementing, and monitoring audit controls for HR Operations. The ideal candidate will possess advanced knowledge in English and French, with proficiency in Portuguese and Spanish being an asset. Experience with help desk software and remote support tools, CRM systems, and social media/community management is also essential.

**Key Responsibilities:**
- Develop and implement standard methodologies of training
- Provide training classes to new employees and/or service providing staff to ensure the quality of procedures according to the guidelines
- Leverage the Learning Management System to ensure training development and the accuracy of records
- Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
- Build, implement, and monitor audit control for HR Operations to help the team achieve specific goals related to quality, quantity, and documentation of calls and transactions, maintaining a high level of data integrity, ensuring continuous integration of QA feedback

**Requirements:**
- Advanced knowledge in English
- Advanced knowledge in French
- Proficiency in Portuguese and Spanish (desired)
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/community management
- Previous knowledge on Consumer Handling (3-year experience desired)
- Demonstrate excellence in 'change management' skills and learning agility
- High analytical skills and insightful
- Capable of problem-solving and handling stressful situations
- Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration, and satisfaction
- Experienced in leading, training, and coaching teams

**What We Offer:**
Nestlé Sa values its talents and strives to provide a supportive work environment that fosters growth and development. As a member of our team, you can expect:
- Development of expertise in Nestl's Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary: €55,000 - €65,000 per year (depending on experience)
- Annual bonus based on performance
- Meal allowance card
- Flex Benefits - choose your preferred benefits
- Join the Nestlé Club for exclusive discounts
- Free coffee and meals at the office
- Company equipment according to professional needs
- Medical support available at the office
- E-learning courses and training programs for career growth and development



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