Consumer Engagement Quality Expert
Há 1 mês
Job Summary
The Consumer Engagement Quality/Trainer will be responsible for executing a global quality program aimed at improving Consumer Engagement Services (CES) Europe operations. The ideal candidate will have experience in leading, training, and coaching teams and possess native/fluent German and fluent French language skills.
Key Responsibilities
• Develop and implement standard training methodologies
• Conduct training sessions for new employees and service staff to ensure quality procedures
• Utilize the Learning Management System for training development and record accuracy
• Maintain and monitor training materials to meet quality standards
• Implement and oversee audit controls for HR Operations, ensuring QA feedback integration
• Assist with Voice of Customer (VoC) surveys
• Maintain quality documentation within the department
• Participate in projects to enhance competency-based training and Development Sciences
• Collaborate with stakeholders to address and improve training compliance and processes
Requirements
• Native/fluent German and fluent French language skills
• Knowledge in English
• Previous knowledge on Consumer Handling
• Experienced in leading, training, and coaching teams
What We Offer
• Competitive Base salary
• Language Bonus
• Hybrid work model
• Continuous learning and professional development opportunities
• A supportive, energetic, and fun team environment
• Engagement and wellbeing activities
• Flex Benefits
• Company laptop and other equipment according to professional needs
• Medical Support available at the Office
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