Consumer Engagement Services Representative
2 semanas atrás
We are seeking a highly skilled Consumer Engagement Services Representative to join our team at Nestlé Sa. In this role, you will be responsible for providing exceptional customer service and support to our consumers via various channels.
Key Responsibilities:- Respond to customer inquiries in a timely and accurate manner via phone and written channels.
- Identify customer needs and provide solutions to their queries.
- Report product malfunctions and encode internal databases with information about consumers' requests.
- Share feature requests and effective workarounds with relevant stakeholders.
- Inform customers about new features, functionalities, and campaigns.
- Follow up with customers to ensure their issues are resolved.
- Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
- Advanced spoken and written knowledge of English.
- Advanced spoken and written knowledge of Swiss German and French.
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with the Nestlé industry is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
Nestlé Sa offers a competitive salary of €45,000 per annum, flexible working environment, engagement and wellbeing activities, meal card, flex benefits, company laptop and other equipment according to professional needs, medical support available at the office, e-learning courses and training programs, career progression and possibilities for international career, and much more
Join Our Team:Become a part of our culturally diverse team and enjoy local and international exposure. With us, you'll have the opportunity to develop expertise in Nestlé's Shared Services Business and grow your career in a dynamic and fast-paced environment.
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