Consumer Engagement Quality Specialist
Há 5 dias
Company Overview
Nestlé Sa is a multinational food and beverage company with a commitment to excellence in consumer engagement services. Our team is dedicated to providing high-quality training and development opportunities for our employees.
Job Description
We are seeking a highly skilled Consumer Engagement Quality Specialist to join our team. As a key member of our global quality program, you will be responsible for executing a program aimed at making our Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.
You will develop and implement standard methodologies of training, provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to guidelines, leverage the Learning Management System to ensure training development and the accuracy of records, review and ensure the training materials and Learnings' assets are monitored and maintained to quality standards, build, implement and monitor audit control for HR Operations to help the team achieve specific goals related to quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback, assist the surveys related with Voice of Customer (VoC) program, repair and maintain quality to different types of documentation inside the department, participate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences, partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduce training risks.
Required Skills and Qualifications
To be successful in this role, you will need advanced knowledge in German and French, knowledge in English or Portuguese, experience using help desk software and remote support tools, knowledge of CRM systems and social media/Community Management, previous knowledge on Consumer Handling (3-year experience - preferable), demonstrate excellence in 'change management' skills and learning agility, high analytical skills and insightful, capable of problem-solving and handling stressful situations, ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction.
Benefits
As a Consumer Engagement Quality Specialist at Nestlé Sa, you will enjoy a competitive salary of $80,000 per year, meal card, flex benefits, at NBS Lisbon you can choose what benefit is more suitable for you, be part of the Nestlé Club and get discounts with several partners, free coffee, company laptop and other equipment according to professional needs, medical support available at the office, e-learning courses and training program to get you where you aim to be, career progression and possibilities for International Career.
What we offer
NBS Lisbon offers flexible working environment, engagement and wellbeing activities, local and international exposure, immersion in a culturally diverse team, development of expertise in Nestlé's Shared Services Business, flexibility to work remotely, and a unique opportunity to grow your career within a leading global company.
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