German & French Consumer Engagement Quality Specialist
3 semanas atrás
Job Summary: We are seeking a highly skilled Consumer Engagement Quality/Trainer to join our team in Lisbon or Braga. The successful candidate will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver excellent consumer experience.
Key Responsibilities:
- Develop and implement standard training methodologies.
- Conduct training sessions for new employees and service staff to ensure quality procedures.
- Utilize the Learning Management System for training development and record accuracy.
- Maintain and monitor training materials to meet quality standards.
- Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
- Assist with Voice of Customer (VoC) surveys.
- Maintain quality documentation within the department.
- Participate in projects to enhance competency-based training and Development Sciences.
- Collaborate with stakeholders to address and improve training compliance and processes.
Requirements:
- Native/fluent German (mandatory) + Fluent French (mandatory).
- Knowledge in English.
- Previous knowledge on Consumer Handling.
- Experienced in leading, training and coaching teams.
What We Offer:
- Base salary: 1592€.
- Language Bonus: 450€.
- Hybrid work model - balance your time between our vibrant offices and the comfort of your home.
- Continuous learning and professional development opportunities.
- A supportive, energetic, and fun team environment.
- Engagement and wellbeing activities.
- Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you.
- Make part of the Nestlé Club and get discount in several partners.
- Free coffee (and good coffee).
- Company laptop and other equipment according to professional needs.
- Medical Support available at the Office.
- Free Shuttle.
- E-learning courses and training program to get you where you aim to be.
- Career progression and possibilities for International Career.
- Direct contract with the client.
About Us: We are a dynamic and innovative company committed to promoting diversity, inclusion, and equity in the workplace.
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