German & French Consumer Engagement Quality Specialist - Lisbon

Há 1 mês


Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro
Job Summary

We are seeking a highly skilled German & French Consumer Engagement Quality Specialist to join our team in Lisbon. The ideal candidate will have a strong background in consumer handling, quality assurance, and training.

Key Responsibilities

- Develop and implement standard training methodologies
- Conduct training sessions for new employees and service staff to ensure quality procedures
- Utilize the Learning Management System for training development and record accuracy
- Maintain and monitor training materials to meet quality standards
- Implement and oversee audit controls for HR Operations, ensuring QA feedback integration

Requirements

- Native/fluent German (mandatory) + Fluent French (mandatory)
- Knowledge in English
- Previous knowledge on Consumer Handling
- Experienced in leading, training and coaching teams

What We Offer

- Base salary: 1592€
- Language Bonus: 450€
- Hybrid work model - balance your time between our vibrant offices and the comfort of your home
- Continuous learning and professional development opportunities
- A supportive, energetic, and fun team environment
- Engagement and wellbeing activities
- Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee)
- Company laptop and other equipment according to professional needs
- Medical Support available at the Office
- Free Shuttle
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for International Career
- Direct contract with the client

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