German and French Consumer Engagement Quality Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Adecco Tempo inteiro
Consumer Engagement Quality/Trainer Job Description

We are seeking a highly skilled Consumer Engagement Quality/Trainer to join our team in Lisbon or Braga. As a key member of our Consumer Engagement Services (CES) Europe operations, you will play a crucial role in delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement standard training methodologies to ensure quality procedures are followed.
  • Conduct training sessions for new employees and service staff to enhance their skills and knowledge.
  • Maintain and monitor training materials to meet quality standards and ensure accuracy.
  • Implement and oversee audit controls for HR Operations, ensuring QA feedback integration and compliance.
  • Assist with Voice of Customer (VoC) surveys to gather feedback and improve services.
  • Maintain quality documentation within the department and participate in projects to enhance competency-based training and Development Sciences.
Requirements:
  • Native/fluent German (mandatory) + Fluent French (mandatory).
  • Knowledge in English.
  • Previous knowledge on Consumer Handling.
  • Experienced in leading, training, and coaching teams.
What We Offer:
  • Competitive base salary: 1592€.
  • Language Bonus: 450€.
  • Hybrid work model - balance your time between our vibrant offices and the comfort of your home.
  • Continuous learning and professional development opportunities.
  • A supportive, energetic, and fun team environment.
  • Engagement and wellbeing activities.
  • Flex Benefits - At NBS Lisbon you can choose what benefit is more suitable to you.
  • Make part of the Nestlé Club and get discount in several partners.
  • Free coffee (and good coffee).
  • Company laptop and other equipment according to professional needs.
  • Medical Support available at the Office.
  • Free Shuttle.
  • E-learning courses and training program to get you where you aim to be.
  • Career progression and possibilities for International Career.
  • Direct contract with the client.


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