Customer Service Expert for Consumer Engagement
1 semana atrás
**About the Role**
Nestle Sa is seeking an experienced Customer Service Expert to join our team in Portugal. The successful candidate will assist consumers with questions and doubts regarding our products and services.
**Key Responsibilities**
- Respond to customer queries via phone and written channels in a timely and accurate manner.
- Identify customer needs and provide solutions and guidance on product features and functionalities.
- Report product malfunctions and encode internal databases with information about consumer requests.
- Share feature requests and effective workarounds with relevant stakeholders.
- Inform customers about new features, functionalities, and campaigns.
- Follow up with customers to ensure issues are resolved.
- Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
**Requirements**
- Fluency in English (spoken and written).
- Experience as a Customer Support Specialist or similar role.
- Customer management orientation.
- Familiarity with Nestle industry is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Attention to detail.
**What We Offer**
- Competitive salary: €25,000 - €35,000 per year.
- Annual bonus according to performance.
- Meal Card.
- Flex Benefits.
- Company laptop and other equipment.
- E-learning courses and training program.
- Career progression and possibilities for International Career.
**Why Join Us**
Nestle Sa offers a dynamic and culturally diverse work environment, flexible working conditions, and opportunities for professional growth and development.
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