Consumer Engagement Services Advisor
3 semanas atrás
**Job Summary**
A global support expert will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.
**Responsibilities**
- Respond to customer inquiries via phone and written channels in a timely and accurate manner.
- Identify customer needs and provide assistance on specific features.
- Inform customers of new features, functionalities, and campaigns.
- Follow up with customers to ensure their issues are resolved.
**Requirements**
To be successful in this role, you will need:
- Fluent spoken and written knowledge of German, French, and English.
- Ability to adapt tone of voice to different brands and written channels.
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with the Nestlé industry is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
**What We Offer**
Nestlé Sa offers a competitive salary range of $45,000 - $65,000 per year, depending on experience and qualifications. Additional benefits include:
- Development opportunities within the company.
- Immersion in a culturally diverse team.
- Local and international exposure.
- Flexible working environment.
- Engagement and wellbeing activities.
- Meal Card and Flex Benefits.
- Be part of the Nestlé Club and get discounts from several partners.
- Company laptop and other equipment according to professional needs.
- Medical support available at the office.
- E-learning courses and training programs.
- Career progression and possibilities for an international career.
About Us
Nestlé Business Services (NBS) provides Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals dedicated to digital innovation and driving continuous improvement of processes.
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