Consumer Engagement Services Advisor

3 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

**Job Summary**

A global support expert will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.

**Responsibilities**

  • Respond to customer inquiries via phone and written channels in a timely and accurate manner.
  • Identify customer needs and provide assistance on specific features.
  • Inform customers of new features, functionalities, and campaigns.
  • Follow up with customers to ensure their issues are resolved.

**Requirements**

To be successful in this role, you will need:

  • Fluent spoken and written knowledge of German, French, and English.
  • Ability to adapt tone of voice to different brands and written channels.
  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with the Nestlé industry is a plus.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.

**What We Offer**

Nestlé Sa offers a competitive salary range of $45,000 - $65,000 per year, depending on experience and qualifications. Additional benefits include:

  • Development opportunities within the company.
  • Immersion in a culturally diverse team.
  • Local and international exposure.
  • Flexible working environment.
  • Engagement and wellbeing activities.
  • Meal Card and Flex Benefits.
  • Be part of the Nestlé Club and get discounts from several partners.
  • Company laptop and other equipment according to professional needs.
  • Medical support available at the office.
  • E-learning courses and training programs.
  • Career progression and possibilities for an international career.

About Us

Nestlé Business Services (NBS) provides Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals dedicated to digital innovation and driving continuous improvement of processes.



  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Consumer Engagement Services Advisor Role SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. The role involves resolving customer queries, recommending solutions, and guiding product users through features via phone, email, and chat.Key Responsibilities:Respond to...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position OverviewNestlé Business Services (NBS) is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.Job SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About PhitureNestlé Business Services (NBS) is a leading provider of Shared Services, enabling the Nestlé Group to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes.Job SummaryA Consumer Engagement Services Advisor...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company Overview: Nestlé Sa is a leading global food company, committed to enhancing the quality of life and contributing to a healthier future.Position Summary: We are seeking an experienced Customer Service Representative to join our team as a Consumer Engagement Services Advisor. This role requires excellent communication and problem-solving skills, as...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    **Job Summary**Nestlé Operational Services Worldwide Sa is seeking a highly skilled Consumer Engagement Quality/Trainer to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.The ideal candidate will have advanced knowledge in...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    OverviewNestle Operational Services Worldwide Sa is seeking a skilled Senior Consumer Engagement Specialist to join our team in Linda-a-Velha, Portugal.


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Job Title: Consumer Engagement Services SpecialistWe are seeking a highly skilled Consumer Engagement Services Specialist to join our team at Nestle Operational Services Worldwide Sa. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved promptly and...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleWe are seeking a highly skilled Consumer Engagement Services Representative to join our team at Nestlé Sa. In this role, you will be responsible for providing exceptional customer service and support to our consumers via various channels.Key Responsibilities:Respond to customer inquiries in a timely and accurate manner via phone and written...

  • Veterinary Assistant

    4 semanas atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Nestlé Consumer Engagement Services Veterinary Assistant RoleA key member of our team, the Consumer Engagement Services Veterinary Assistant will provide exceptional support to Nestlé consumers. Key responsibilities include:Responding to customer inquiries via phone and written channels in a timely and accurate manner.Providing and clarifying information...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company OverviewNestlé Sa is a multinational food and beverage company with a commitment to excellence in consumer engagement services. Our team is dedicated to providing high-quality training and development opportunities for our employees.Job DescriptionWe are seeking a highly skilled Consumer Engagement Quality Specialist to join our team. As a key...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Adecco Prestação De Serviços, Lda seeks a Consumer Engagement Quality Specialist to execute a global quality program in Lisbon and Braga, Portugal. This role is responsible for developing and implementing standard training methodologies, conducting training sessions, and maintaining training materials.Job Description:This position plays a crucial role in...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Unlock your potential in a dynamic role at Nestlé Sa, where you will drive excellence in Consumer Engagement Services.About the RoleWe are seeking an experienced Senior Consumer Engagement Services Quality Specialist to join our team. As a key member of our operations, you will play a pivotal role in ensuring the quality and reliability of our Consumer...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Consumer Engagement Services Representative to join our team at Nestlé Sa. In this role, you will be responsible for providing exceptional customer service to consumers via phone and written channels, resolving queries, and guiding product users through features and functionalities.ResponsibilitiesRespond...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Job SummaryThe Consumer Engagement Quality/Trainer will be responsible for executing a global quality program aimed at improving Consumer Engagement Services (CES) Europe operations. The ideal candidate will have experience in leading, training, and coaching teams and possess native/fluent German and fluent French language skills.Key Responsibilities•...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Job Summary:A Consumer Engagement Services Veterinary Assistant will be responsible for assisting Nestlé consumers with questions and doubts regarding our products and services. The ideal candidate will have a strong background in veterinary medicine, biology, or a related field, and excellent communication and problem-solving skills.Key...


  • Lisboa, Lisboa, Portugal Gigroup Tempo inteiro

    About UsGigroup is a leading company in the industry, committed to delivering excellent consumer experience through its Consumer Engagement Services (CES) Europe operations.Job SummaryWe are seeking an experienced Quality Trainer to join our team in Customer Service. The successful candidate will be responsible for developing and implementing standard...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    We are expanding our crew in Lisbon and Braga, and we need someone with your talents to help us improve our Consumer Engagement Services (CES) Europe operations.As a Consumer Engagement Quality/Trainer, you will execute a global quality program aimed at making our consumer services significantly more reliable and geared to deliver excellent consumer...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Job SummaryNestlé Sa is seeking a highly skilled Nutrition Consultant to join our Consumer Engagement Services team in Portugal.About the RoleThis full-time position involves assisting Nestlé consumers with queries and doubts regarding our products and services. The successful candidate will resolve customer queries, provide information on nutrition, and...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About Nestlé SaNestlé Sa is a leading provider of Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to the Nestlé Group.Position SummaryA Digital Support Specialist for Global Consumer Engagement will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Role Overview We are seeking a skilled Nutritionist to join our German Consumer Engagement Services team. As a remote-based Nutritionist, you will provide expert nutritional advice to our German-speaking customers via various communication channels. Main ResponsibilitiesEngage and educate German-speaking customers on nutrition topics.Develop and implement...