Veterinary Assistant

Há 1 mês


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

Job Summary:
A Consumer Engagement Services Veterinary Assistant will be responsible for assisting Nestlé consumers with questions and doubts regarding our products and services. The ideal candidate will have a strong background in veterinary medicine, biology, or a related field, and excellent communication and problem-solving skills.


Key Responsibilities:
• Respond to customer inquiries via phone and written channels in a timely and accurate manner.
• Provide and clarify information to Nestlé clients regarding the nutrition of Nestlé goods for animals.
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors, and any health issues of consumers' pets.
• Follow up with customers to ensure their issues are resolved.
• Treat serious and sensitive consumer contacts following specific guidelines.
• Inform customers about new products, functionalities, and campaigns, if any.
• Gather consumers' feedback and complete a FAQ database and a knowledge-based document.
• Build relationships with stakeholders from the market, providing them with information regarding health and nutrition topics to support business decision making.


Requirements:
• Advanced written and spoken knowledge of English and French.
• Bachelor's degree in Veterinary Medicine, Biology, Food Science, or a related field.
• 1+ year of experience as a Veterinary technician or Veterinary Assistant or Customer Relations.
• Knowledge of pets' nutrition and behavior.


What We Offer:
Nestlé Sa offers a competitive salary and annual bonus according to performance, meal card, flex benefits, and more. Join our team and develop your expertise in Nestlé's Shared Services Business.



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